6
NPS
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SP Group
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About SP Group's Brand
At SP Group, PC, they believe in the value of relationships.
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
SP Group NPS
SP Group's Net Promoter Score (NPS) is a 6 with 42% Promoters, 22% Passives, and 36% Detractors. Net Promoter Score tracks whether SP Group's customers would recommend using the product based on a scale of -100 to 100.
SP Group Overall NPS
| 42% | Promoters |
|---|---|
| 22% | Passives |
| 36% | Detractors |
SP Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 4 | May 2023 | 4 |
Aug 2023 8 | Aug 2023 | 8 |
Oct 2023 3 | Oct 2023 | 3 |
Dec 2023 6 | Dec 2023 | 6 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 12 | Feb 2024 | 12 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 12 | Oct 2024 | 12 |
Feb 2025 7 | Feb 2025 | 7 |
Apr 2025 5 | Apr 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SP Group NPS by Gender
SP Group's NPS was rated 12 by Male customers on Comparably.
Male
12
SP Group's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
N/A
SP Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SP Group NPS by Ethnicity
SP Group's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
SP Group NPS by Age
SP Group's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
SP Group NPS by Usage
SP Group's NPS was rated 20 points by customers who have used SP Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
SP Group Customer Reviews
Out of the 2 SP Group customer reviews 2 were positive and 0 were constructive. SP Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SP Group Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of SP Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SP Group Customer Loyalty Score by Gender
SP Group's Customer Loyalty score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SP Group.
Male
66%
Yes
Female
N/A
Yes
SP Group Customer Loyalty Score by Ethnicity
SP Group's Customer Loyalty score was rated 55% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SP Group.
55
out of 100
Asian or Pacific Islander
SP Group Customer Loyalty Score by Age
SP Group's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SP Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
SP Group Customer Loyalty Score by Usage
SP Group's Customer Loyalty score was rated 46% by customers who have used SP Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SP Group Customer Loyalty Score by Industry
SP Group's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SP Group Product Quality
3.7/5
SP Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SP Group Product Information
SP Group’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SP Group's product the highest.
- Website
- http://www.spgrouppc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
FinTech
Quick Insights into SP Group Product Quality
SP Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.
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Ranked SP Group Product Quality the Highest
Ranked SP Group Product Quality the Lowest
SP Group Product Quality Score by Gender
SP Group's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
SP Group Product Quality Score by Ethnicity
SP Group's Product Quality score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SP Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
SP Group Product Quality Score by Age
SP Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SP Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 4 | 31-35 | 4 |
SP Group Product Quality Score by Usage
SP Group's Product Quality score was rated 2.8 stars by customers who have used SP Group's products/services for Less than 1 Year.
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SP Group Product Quality Score by Industry
SP Group's Product Quality score was rated 3.8 stars by Tech industry customers.
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SP Group Pricing
SP Group ROI & Value For Money
3.6/5
SP Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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SP Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SP Group ROI
SP Group's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
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Ranked SP Group ROI the Highest
Ranked SP Group ROI the Lowest
SP Group ROI Score by Gender
SP Group's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SP Group.
Male
3.5/5
Female
N/A
SP Group ROI Score by Ethnicity
SP Group's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SP Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
SP Group ROI Score by Age
SP Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SP Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.6 | 31-35 | 3.6 |
SP Group ROI Score by Usage
SP Group's ROI score was rated 3.7 stars by customers who have used SP Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SP Group ROI Score by Industry
SP Group's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SP Group Customer Satisfaction (CSAT)
SP Group Customer Satisfaction (CSAT) Score
86 / 100
SP Group has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
50%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SP Group Customer Satisfaction
SP Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked SP Group's Customer Satisfaction.
Ranked SP Group Customer Satisfaction the Highest
SP Group Customer Satisfaction Score by Gender
SP Group's Customer Satisfaction score was rated 72 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SP Group.
72 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 58% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
SP Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
SP Group's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SP Group.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
SP Group Customer Satisfaction Score by Age
SP Group's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SP Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
SP Group Customer Satisfaction Score by Usage
SP Group's Customer Satisfaction score was rated 50 points by customers who have used SP Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SP Group Customer Satisfaction Score by Industry
SP Group's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SP Group Customer Satisfaction Score by Industry",
"text": "SP Group's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "SP Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}SP Group Customer Service
3.5/5
SP Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SP Group's overall Customer Service score rated by its users and customers.
About SP Group's Customer Service
Address
1230 Aries Drive, Suite A, Lincoln, NE
Website
http://www.spgrouppc.com
Phone Number
(402) 420-7758
Quick Insights into SP Group Customer Service
SP Group's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked SP Group's Customer Service score.
Ranked SP Group Customer Service the Highest
Ranked SP Group Customer Service the Lowest
SP Group Customer Service Score by Gender
SP Group's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SP Group.
Male
3.5/5
Female
N/A
SP Group Customer Service Score by Ethnicity
SP Group's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SP Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
SP Group Customer Service Score by Age
SP Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SP Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.5 | 31-35 | 3.5 |
SP Group Customer Service Score by Usage
SP Group's Customer Service score was rated 3.7 stars by customers who have used SP Group's products/services for Less than 1 Year.
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SP Group Customer Service Score by Industry
SP Group's Customer Service score was rated 3.5 stars by Tech industry customers.
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Consumer vs. Employees
SP Group scored a 6 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of SP Group would recommend the brand to a friend. ENPS measures how likely SP Group employees would recommend working at SP Group to a friend.
Net Promoter Score
6
NPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
