23
NPS
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SPAR Group
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About SPAR Group's Brand
"SPAR Group, provides merchandising and other marketing services."
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
SPAR Group NPS
SPAR Group's Net Promoter Score (NPS) is a 23 with 50% Promoters, 23% Passives, and 27% Detractors. Net Promoter Score tracks whether SPAR Group's customers would recommend using the product based on a scale of -100 to 100.
SPAR Group Overall NPS
| 50% | Promoters |
|---|---|
| 23% | Passives |
| 27% | Detractors |
SPAR Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 13 | Jan 2023 | 13 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 18 | Sep 2023 | 18 |
Oct 2023 23 | Oct 2023 | 23 |
Dec 2023 26 | Dec 2023 | 26 |
Mar 2024 30 | Mar 2024 | 30 |
Jun 2024 24 | Jun 2024 | 24 |
Aug 2024 23 | Aug 2024 | 23 |
Nov 2024 16 | Nov 2024 | 16 |
May 2025 21 | May 2025 | 21 |
Jul 2025 24 | Jul 2025 | 24 |
Nov 2025 24 | Nov 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SPAR Group NPS by Gender
SPAR Group's NPS was rated 67 by Female customers on Comparably.
Female
67
SPAR Group's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
SPAR Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
SPAR Group NPS by Ethnicity
SPAR Group's NPS was rated 40 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 40 | African American/Black | 40 |
SPAR Group NPS by Age
SPAR Group's NPS was rated 40 points by customers ages 18-25 on Comparably.
SPAR Group NPS by Usage
SPAR Group's NPS was rated 67 points by customers who have used SPAR Group's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
SPAR Group Customer Reviews
Out of the 2 SPAR Group customer reviews 2 were positive and 0 were constructive. SPAR Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SPAR Group Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of SPAR Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SPAR Group Customer Loyalty Score by Gender
SPAR Group's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
SPAR Group Customer Loyalty Score by Ethnicity
SPAR Group's Customer Loyalty score was rated 82% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SPAR Group.
82
out of 100
African American/Black
SPAR Group Customer Loyalty Score by Age
SPAR Group's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SPAR Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
SPAR Group Customer Loyalty Score by Usage
SPAR Group's Customer Loyalty score was rated 70% by customers who have used SPAR Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SPAR Group Product Quality
3.5/5
SPAR Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SPAR Group Product Information
SPAR Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sparinc.com/
- Company Size
- 501-1,000 Employees
Industry
Retail
Quick Insights into SPAR Group Product Quality
SPAR Group's Product Quality score was rated highest by customers who have used SPAR Group's products/services for Over 10 Years.
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Ranked SPAR Group Product Quality the Highest
SPAR Group Product Quality Score by Gender
SPAR Group's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SPAR Group.
Female
4.1/5
Male
N/A
SPAR Group Product Quality Score by Ethnicity
SPAR Group's Product Quality score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SPAR Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
SPAR Group Product Quality Score by Age
SPAR Group's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SPAR Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
SPAR Group Product Quality Score by Usage
SPAR Group's Product Quality score was rated 4.3 stars by customers who have used SPAR Group's products/services for Over 10 Years.
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SPAR Group Pricing
SPAR Group ROI & Value For Money
3.6/5
SPAR Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into SPAR Group ROI
SPAR Group's ROI score was rated highest by Female customers.
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Ranked SPAR Group ROI the Highest
SPAR Group ROI Score by Gender
SPAR Group's ROI score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SPAR Group.
Female
4.2/5
Male
N/A
SPAR Group ROI Score by Ethnicity
SPAR Group's ROI score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SPAR Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
SPAR Group ROI Score by Age
SPAR Group's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SPAR Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
SPAR Group ROI Score by Usage
SPAR Group's ROI score was rated 4 stars by customers who have used SPAR Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SPAR Group Customer Satisfaction (CSAT)
SPAR Group Customer Satisfaction (CSAT) Score
68 / 100
SPAR Group has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SPAR Group Customer Satisfaction
SPAR Group's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked SPAR Group Customer Satisfaction the Highest
SPAR Group Customer Satisfaction Score by Gender
SPAR Group's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SPAR Group.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SPAR Group Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
SPAR Group's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SPAR Group.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SPAR Group Customer Satisfaction Score by Age
SPAR Group's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SPAR Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
SPAR Group Customer Satisfaction Score by Usage
SPAR Group's Customer Satisfaction score was rated 100 points by customers who have used SPAR Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SPAR Group Customer Service
3.9/5
SPAR Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SPAR Group's Customer Service
Address
1910 Opdyke Court, Auburn Hills, MI 48326
Website
http://www.sparinc.com/
SPAR Group's Social Links
Quick Insights into SPAR Group Customer Service
SPAR Group's Customer Service score was rated highest by customers ages 18-25.
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Ranked SPAR Group Customer Service the Highest
SPAR Group Customer Service Score by Gender
SPAR Group's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SPAR Group.
Female
4.4/5
Male
N/A
SPAR Group Customer Service Score by Ethnicity
SPAR Group's Customer Service score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SPAR Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
SPAR Group Customer Service Score by Age
SPAR Group's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SPAR Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
SPAR Group Customer Service Score by Usage
SPAR Group's Customer Service score was rated 4.3 stars by customers who have used SPAR Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SPAR Group as an Employer
2.8/5
SPAR Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SPAR Group scored a 23 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of SPAR Group would recommend the brand to a friend. ENPS measures how likely SPAR Group employees would recommend working at SPAR Group to a friend.
Net Promoter Score
23
NPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
