69
NPS
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Brand Page
Spark Hire
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About Spark Hire's Brand
Spark Hire, the #1 video interviewing platform in the world, delivers affordable online video interviewing solutions for employers and staffing firms.
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Spark Hire NPS
Spark Hire's Net Promoter Score (NPS) is a 69 with 74% Promoters, 21% Passives, and 5% Detractors. Net Promoter Score tracks whether Spark Hire's customers would recommend using the product based on a scale of -100 to 100.
Spark Hire Overall NPS
| 74% | Promoters |
|---|---|
| 21% | Passives |
| 5% | Detractors |
Spark Hire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Aug 2022 68 | Aug 2022 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spark Hire NPS by Usage
Spark Hire's NPS was rated the highest by customers who have used Spark Hire's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Spark Hire Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Spark Hire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spark Hire Product Quality
4.6/5
Spark Hire has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Hire's overall Product Quality score rated by its users and customers.
Spark Hire Product Information
Spark Hire serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Spark Hire supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Spark Hire’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://www.sparkhire.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Video Interview Software
Spark Hire Pricing
Spark Hire ROI & Value For Money
4.6/5
Spark Hire has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Hire's overall ROI score rated by its users and customers.
Spark Hire Pricing Plans
Spark Hire has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Spark Hire uses a subscription model and offers the following: Silver: $209/month and Gold: $499/month. For the users that are not ready to commit yet, Spark Hire also offers a free trial.
Who Uses Spark Hire?
Small Businesses
Medium Businesses
Large Enterprises
Spark Hire Customer Service
5/5
Spark Hire has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Hire's overall Customer Service score rated by its users and customers.
About Spark Hire's Customer Service
Address
1500 Skokie Blvd., Northbrook, IL 60062
Website
https://www.sparkhire.com/
Phone Number
+1-224-545-5599
Spark Hire's Social Links
Spark Hire as an Employer
4.4/5
Spark Hire has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Spark Hire scored a 69 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Spark Hire would recommend the brand to a friend. ENPS measures how likely Spark Hire employees would recommend working at Spark Hire to a friend.
Net Promoter Score
69
NPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
