100
NPS
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Spark Therapeutics
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About Spark Therapeutics' Brand
Spark Therapeutics is focused on the development of gene therapy.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Spark Therapeutics NPS
Spark Therapeutics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Spark Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Spark Therapeutics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Spark Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spark Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Spark Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spark Therapeutics Product Quality
3.7/5
Spark Therapeutics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Therapeutics' overall Product Quality score rated by its users and customers.
Spark Therapeutics Product Information
Spark Therapeutics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://sparktx.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Spark Therapeutics Pricing
Spark Therapeutics ROI & Value For Money
5/5
Spark Therapeutics has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Therapeutics' overall ROI score rated by its users and customers.
Spark Therapeutics Customer Satisfaction (CSAT)
Spark Therapeutics Customer Satisfaction (CSAT) Score
50 / 100
Spark Therapeutics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spark Therapeutics Customer Service
5/5
Spark Therapeutics has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Therapeutics' overall Customer Service score rated by its users and customers.
About Spark Therapeutics's Customer Service
Address
3501 Civic Center Boulevard, Philadelphia, PA
Website
http://sparktx.com
Phone Number
1(855)772-7589
Spark Therapeutics as an Employer
3.4/5
Spark Therapeutics has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Spark Therapeutics
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Spark Therapeutics scored a 100 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Spark Therapeutics would recommend the brand to a friend. ENPS measures how likely Spark Therapeutics employees would recommend working at Spark Therapeutics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
