100
NPS
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SparkFun Electronics
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About SparkFun Electronics' Brand
SparkFun Electronics is an online store that sells electronic parts for individual projects and provides online tutorials.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
SparkFun Electronics NPS
SparkFun Electronics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SparkFun Electronics's customers would recommend using the product based on a scale of -100 to 100.
SparkFun Electronics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SparkFun Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SparkFun Electronics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SparkFun Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SparkFun Electronics Product Quality
4.2/5
SparkFun Electronics has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SparkFun Electronics' overall Product Quality score rated by its users and customers.
SparkFun Electronics Product Information
SparkFun Electronics’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.sparkfun.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
SaaS
SparkFun Electronics Pricing
SparkFun Electronics ROI & Value For Money
4.2/5
SparkFun Electronics has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SparkFun Electronics' overall ROI score rated by its users and customers.
SparkFun Electronics Customer Satisfaction (CSAT)
SparkFun Electronics Customer Satisfaction (CSAT) Score
100 / 100
SparkFun Electronics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SparkFun Electronics Customer Service
4.2/5
SparkFun Electronics has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SparkFun Electronics' overall Customer Service score rated by its users and customers.
About SparkFun Electronics's Customer Service
Address
6175 Longbow Dr., Boulder, CO
Website
http://www.sparkfun.com
Phone Number
3034430048
SparkFun Electronics as an Employer
3.8/5
SparkFun Electronics has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SparkFun Electronics scored a 100 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of SparkFun Electronics would recommend the brand to a friend. ENPS measures how likely SparkFun Electronics employees would recommend working at SparkFun Electronics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
