67
NPS
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Sparkle
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About Sparkle's Brand
Sparkle is a melting pot of beauty fanatics and professionals sharing their beauty secrets within a mobile app community
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Sparkle NPS
Sparkle's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Sparkle's customers would recommend using the product based on a scale of -100 to 100.
Sparkle Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Sparkle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
Sep 2024 66 | Sep 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparkle Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sparkle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sparkle Product Quality
4.5/5
Sparkle has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparkle's overall Product Quality score rated by its users and customers.
Sparkle Product Information
Sparkle’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://getsparkle.io
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Content
Hardware and Devices
Healthcare
Media
Mobile App
SaaS
Social
Sports & Entertainment
Sparkle Pricing
Sparkle ROI & Value For Money
4.2/5
Sparkle has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparkle's overall ROI score rated by its users and customers.
Sparkle Customer Satisfaction (CSAT)
Sparkle Customer Satisfaction (CSAT) Score
100 / 100
Sparkle has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sparkle Customer Service
4.7/5
Sparkle has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparkle's overall Customer Service score rated by its users and customers.
About Sparkle's Customer Service
Address
Ann Arbor, MI Sweden
Website
http://getsparkle.io
Sparkle as an Employer
3.0/5
Sparkle has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sparkle scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparkle would recommend the brand to a friend. ENPS measures how likely Sparkle employees would recommend working at Sparkle to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
