-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sparkpr
Marketing or Exec? Claim Your Free Account
About Sparkpr's Brand
Sparkpr is an agency run by entrepreneurs who get to the heart of our clients' needs to help transform businesses into market & category leaders.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Sparkpr NPS
Sparkpr's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sparkpr's customers would recommend using the product based on a scale of -100 to 100.
Sparkpr Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sparkpr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparkpr Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Sparkpr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sparkpr Product Quality
2.3/5
Sparkpr has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparkpr's overall Product Quality score rated by its users and customers.
Sparkpr Product Information
Sparkpr’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://sparkpr.com/
- Company Size
- 51-200 Employees
Industry
Business Services
Media
Small Business Services
Sparkpr Pricing
Sparkpr ROI & Value For Money
2/5
Sparkpr has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparkpr's overall ROI score rated by its users and customers.
Sparkpr Customer Service
2.2/5
Sparkpr has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparkpr's overall Customer Service score rated by its users and customers.
About Sparkpr's Customer Service
Address
2 Bryant Street, San Francisco, CA 94105
Website
http://sparkpr.com/
Phone Number
1-415-962-8200
Sparkpr's Social Links
Sparkpr as an Employer
4.3/5
Sparkpr has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sparkpr scored a -100 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparkpr would recommend the brand to a friend. ENPS measures how likely Sparkpr employees would recommend working at Sparkpr to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
