-34
NPS
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Sparks
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About Sparks' Brand
Sparks is a brand experience agency. We create powerful live + digital experiences that leave lasting impressions.
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Sparks NPS
Sparks's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Sparks's customers would recommend using the product based on a scale of -100 to 100.
Sparks Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Sparks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2025 -33 | Aug 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sparks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sparks Product Quality
2.6/5
Sparks has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparks' overall Product Quality score rated by its users and customers.
Sparks Product Information
Sparks’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.wearesparks.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Sparks Pricing
Sparks ROI & Value For Money
2.6/5
Sparks has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparks' overall ROI score rated by its users and customers.
Sparks Customer Satisfaction (CSAT)
Sparks Customer Satisfaction (CSAT) Score
33 / 100
Sparks has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sparks Customer Service
2.7/5
Sparks has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparks' overall Customer Service score rated by its users and customers.
About Sparks's Customer Service
Address
2828 Charter Rd, Philadelphia, PA 19154
Website
http://www.wearesparks.com
Phone Number
800-925-SPARKS
Sparks's Social Links
Sparks as an Employer
4.1/5
Sparks has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Sparks scored a -34 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparks would recommend the brand to a friend. ENPS measures how likely Sparks employees would recommend working at Sparks to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
