-55
NPS
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Sparrow Health Systems
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About Sparrow Health Systems' Brand
As mid-Michigan’s premier health care organization and the region’s largest private employer, Sparrow provides quality care to tens of
Brand at a Glance
45%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Sparrow Health Systems NPS
Sparrow Health Systems's Net Promoter Score (NPS) is a -55 with 18% Promoters, 9% Passives, and 73% Detractors. Net Promoter Score tracks whether Sparrow Health Systems's customers would recommend using the product based on a scale of -100 to 100.
Sparrow Health Systems Overall NPS
| 18% | Promoters |
|---|---|
| 9% | Passives |
| 73% | Detractors |
Sparrow Health Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -75 | Jul 2022 | -75 |
Sep 2022 -77 | Sep 2022 | -77 |
Nov 2022 -83 | Nov 2022 | -83 |
Dec 2022 -69 | Dec 2022 | -69 |
Feb 2023 -57 | Feb 2023 | -57 |
Mar 2023 -53 | Mar 2023 | -53 |
Jul 2023 -57 | Jul 2023 | -57 |
Aug 2023 -60 | Aug 2023 | -60 |
Nov 2023 -59 | Nov 2023 | -59 |
Jan 2024 -60 | Jan 2024 | -60 |
Oct 2024 -62 | Oct 2024 | -62 |
Dec 2025 -54 | Dec 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparrow Health Systems NPS by Gender
Sparrow Health Systems's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Sparrow Health Systems's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Sparrow Health Systems's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Sparrow Health Systems NPS by Ethnicity
Sparrow Health Systems's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Sparrow Health Systems NPS by Age
Sparrow Health Systems's NPS was rated -100 points by customers ages 61-65 on Comparably.
Sparrow Health Systems NPS by Usage
Sparrow Health Systems's NPS was rated -100 points by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Sparrow Health Systems Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Sparrow Health Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sparrow Health Systems Customer Loyalty Score by Gender
Male customers rated Sparrow Health Systems's Customer Loyalty score 36% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sparrow Health Systems.
Male
64%
Yes
Female
28%
Yes
Sparrow Health Systems Customer Loyalty Score by Ethnicity
Sparrow Health Systems's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sparrow Health Systems.
50
out of 100
Caucasian
Sparrow Health Systems Customer Loyalty Score by Age
Sparrow Health Systems's Customer Loyalty score was rated 55% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sparrow Health Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 55% | 61-65 | 55% |
Sparrow Health Systems Customer Loyalty Score by Usage
Sparrow Health Systems's Customer Loyalty score was rated 70% by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sparrow Health Systems Product Quality
2.3/5
Sparrow Health Systems has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparrow Health Systems' overall Product Quality score rated by its users and customers.
Sparrow Health Systems Product Information
Sparrow Health Systems’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://sparrow.org
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Sparrow Health Systems Product Quality
Sparrow Health Systems's Product Quality score was rated highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Sparrow Health Systems's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Sparrow Health Systems' Product Quality.
Ranked Sparrow Health Systems Product Quality the Highest
Ranked Sparrow Health Systems Product Quality the Lowest
Sparrow Health Systems Product Quality Score by Gender
Male customers rated Sparrow Health Systems's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sparrow Health Systems.
Male
1.8/5
Female
1.5/5
Sparrow Health Systems Product Quality Score by Ethnicity
Sparrow Health Systems's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sparrow Health Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sparrow Health Systems Product Quality Score by Age
Sparrow Health Systems's Product Quality score was rated 1.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sparrow Health Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
Sparrow Health Systems Product Quality Score by Usage
Sparrow Health Systems's Product Quality score was rated the highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sparrow Health Systems Pricing
Sparrow Health Systems ROI & Value For Money
2.3/5
Sparrow Health Systems has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparrow Health Systems' overall ROI score rated by its users and customers.
Quick Insights into Sparrow Health Systems ROI
Sparrow Health Systems's ROI score was rated highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Sparrow Health Systems's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Sparrow Health Systems' ROI score.
Ranked Sparrow Health Systems ROI the Highest
Ranked Sparrow Health Systems ROI the Lowest
Sparrow Health Systems ROI Score by Gender
Male customers rated Sparrow Health Systems's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sparrow Health Systems.
Male
1.9/5
Female
1.5/5
Sparrow Health Systems ROI Score by Ethnicity
Sparrow Health Systems's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sparrow Health Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Sparrow Health Systems ROI Score by Age
Sparrow Health Systems's ROI score was rated 1.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sparrow Health Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
Sparrow Health Systems ROI Score by Usage
Sparrow Health Systems's ROI score was rated the highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sparrow Health Systems Customer Satisfaction (CSAT)
Sparrow Health Systems Customer Satisfaction (CSAT) Score
33 / 100
Sparrow Health Systems has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sparrow Health Systems Customer Satisfaction
Sparrow Health Systems's Customer Satisfaction score was rated highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Sparrow Health Systems's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Sparrow Health Systems' Customer Satisfaction.
Ranked Sparrow Health Systems Customer Satisfaction the Highest
Ranked Sparrow Health Systems Customer Satisfaction the Lowest
Sparrow Health Systems Customer Satisfaction Score by Gender
Male customers rated Sparrow Health Systems's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sparrow Health Systems.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 60% |
Sparrow Health Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sparrow Health Systems' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sparrow Health Systems.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
33%
Very Dissatisfied
45%
Sparrow Health Systems Customer Satisfaction Score by Age
Sparrow Health Systems's Customer Satisfaction score was rated 25 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sparrow Health Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 25% |
Sparrow Health Systems Customer Satisfaction Score by Usage
Sparrow Health Systems's Customer Satisfaction score was rated the highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sparrow Health Systems Customer Service
2.3/5
Sparrow Health Systems has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparrow Health Systems' overall Customer Service score rated by its users and customers.
About Sparrow Health Systems's Customer Service
Address
1215 E. Michigan Ave, Lansing, MI
Website
http://sparrow.org
Phone Number
517-364-1000
Quick Insights into Sparrow Health Systems Customer Service
Sparrow Health Systems's Customer Service score was rated highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Sparrow Health Systems's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Sparrow Health Systems' Customer Service score.
Ranked Sparrow Health Systems Customer Service the Highest
Ranked Sparrow Health Systems Customer Service the Lowest
Sparrow Health Systems Customer Service Score by Gender
Male customers rated Sparrow Health Systems's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sparrow Health Systems.
Male
1.8/5
Female
1.5/5
Sparrow Health Systems Customer Service Score by Ethnicity
Sparrow Health Systems's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sparrow Health Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Sparrow Health Systems Customer Service Score by Age
Sparrow Health Systems's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sparrow Health Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Sparrow Health Systems Customer Service Score by Usage
Sparrow Health Systems's Customer Service score was rated the highest by customers who have used Sparrow Health Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sparrow Health Systems as an Employer
4.1/5
Sparrow Health Systems has a 4.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Sparrow Health Systems scored a -55 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparrow Health Systems would recommend the brand to a friend. ENPS measures how likely Sparrow Health Systems employees would recommend working at Sparrow Health Systems to a friend.
Net Promoter Score
-55
NPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 33% | Promoters |
|---|---|
| 30% | Passive |
| 37% | Detractors |
