34
NPS
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Spartan
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About Spartan's Brand
SPARTAN produces stylish high-tech boxer briefs that block cellphone and wifi radiation to protect your health and fertility.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Spartan NPS
Spartan's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Spartan's customers would recommend using the product based on a scale of -100 to 100.
Spartan Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Spartan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2025 20 | Aug 2025 | 20 |
Mar 2026 33 | Mar 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spartan Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Spartan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spartan Product Quality
3.7/5
Spartan has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Spartan's overall Product Quality score rated by its users and customers.
Spartan Product Information
Spartan’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://spartan-underwear.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation
Spartan Pricing
Spartan ROI & Value For Money
3.3/5
Spartan has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spartan's overall ROI score rated by its users and customers.
Spartan Customer Satisfaction (CSAT)
Spartan Customer Satisfaction (CSAT) Score
80 / 100
Spartan has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spartan Customer Service
3.7/5
Spartan has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Spartan's overall Customer Service score rated by its users and customers.
About Spartan's Customer Service
Address
Charlotte, MI
Website
http://spartan-underwear.com
Spartan as an Employer
4.3/5
Spartan has a 4.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Spartan scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Spartan would recommend the brand to a friend. ENPS measures how likely Spartan employees would recommend working at Spartan to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
