21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Spartan Race
Marketing or Exec? Claim Your Free Account
About Spartan Race's Brand
Spartan Race, Inc., a global obstacle racing series. Founded in 2010 by Joe Desena, Spartan Race runs obstacle-race events
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Spartan Race CMO
Spartan Race NPS
Spartan Race's Net Promoter Score (NPS) is a 21 with 53% Promoters, 15% Passives, and 32% Detractors. Net Promoter Score tracks whether Spartan Race's customers would recommend using the product based on a scale of -100 to 100.
Spartan Race Overall NPS
| 53% | Promoters |
|---|---|
| 15% | Passives |
| 32% | Detractors |
Spartan Race NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 12 | May 2024 | 12 |
Aug 2024 20 | Aug 2024 | 20 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 21 | Jan 2025 | 21 |
Mar 2025 16 | Mar 2025 | 16 |
Apr 2025 20 | Apr 2025 | 20 |
Jul 2025 22 | Jul 2025 | 22 |
Oct 2025 24 | Oct 2025 | 24 |
Nov 2025 19 | Nov 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spartan Race NPS by Gender
Male customers rated Spartan Race's NPS 73 points higher than Female customers.
Male
39
Spartan Race's NPS was rated 39 by Male customers on Comparably.
62%
Promoters
15%
Passives
23%
Detractors
Female
-34
Spartan Race's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Spartan Race NPS by Ethnicity
Spartan Race's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Other -34 | Other | -34 |
Spartan Race NPS by Age
Spartan Race's NPS was rated 25 points by customers ages 31-35 on Comparably.
Spartan Race NPS by Usage
Spartan Race's NPS was rated the highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Spartan Race Customer Reviews
Out of the 5 Spartan Race customer reviews 4 were positive and 1 was constructive. Spartan Race customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Spartan Race Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Spartan Race users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spartan Race Customer Loyalty Score by Gender
Male customers rated Spartan Race's Customer Loyalty score 23% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Spartan Race.
Male
93%
Yes
Female
70%
Yes
Spartan Race Customer Loyalty Score by Ethnicity
Spartan Race's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spartan Race.
85
out of 100
Caucasian
100
out of 100
Other
Spartan Race Customer Loyalty Score by Age
Spartan Race's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Spartan Race.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Spartan Race Customer Loyalty Score by Usage
Spartan Race's Customer Loyalty score was rated the highest by customers who have used Spartan Race's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Spartan Race Customer Loyalty Score by Industry
Spartan Race's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Spartan Race Product Quality
3.7/5
Spartan Race has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Spartan Race's overall Product Quality score rated by its users and customers.
Spartan Race Product Information
Spartan Race’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Spartan Race's product the highest.
- Website
- http://www.spartanrace.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
Social
Sports & Entertainment
Quick Insights into Spartan Race Product Quality
Spartan Race's Product Quality score was rated highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Spartan Race's Product Quality.
Ranked Spartan Race Product Quality the Highest
Ranked Spartan Race Product Quality the Lowest
Spartan Race Product Quality Score by Gender
Male customers rated Spartan Race's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Spartan Race.
Male
4.1/5
Female
2.6/5
Spartan Race Product Quality Score by Ethnicity
Spartan Race's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spartan Race.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 3 | Other | 3 |
Spartan Race Product Quality Score by Age
Spartan Race's Product Quality score was rated 3.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Spartan Race.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Spartan Race Product Quality Score by Usage
Spartan Race's Product Quality score was rated the highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Spartan Race Product Quality Score by Industry
Spartan Race's Product Quality score was rated 3.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Spartan Race Pricing
Spartan Race ROI & Value For Money
3.4/5
Spartan Race has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Spartan Race's overall ROI score rated by its users and customers.
Spartan Race Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Spartan Race ROI
Spartan Race's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Spartan Race's ROI score.
Ranked Spartan Race ROI the Highest
Ranked Spartan Race ROI the Lowest
Spartan Race ROI Score by Gender
Male customers rated Spartan Race's ROI score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Spartan Race.
Male
3.7/5
Female
2/5
Spartan Race ROI Score by Ethnicity
Spartan Race's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spartan Race.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2.6 | Other | 2.6 |
Spartan Race ROI Score by Age
Spartan Race's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Spartan Race.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Spartan Race ROI Score by Usage
Spartan Race's ROI score was rated the highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Spartan Race ROI Score by Industry
Spartan Race's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Spartan Race Customer Satisfaction (CSAT)
Spartan Race Customer Satisfaction (CSAT) Score
60 / 100
Spartan Race has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spartan Race Customer Satisfaction
Spartan Race's Customer Satisfaction score was rated highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Spartan Race's Customer Satisfaction.
Ranked Spartan Race Customer Satisfaction the Highest
Ranked Spartan Race Customer Satisfaction the Lowest
Spartan Race Customer Satisfaction Score by Gender
Male customers rated Spartan Race's Customer Satisfaction score 43 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Spartan Race.
77 / 100
MaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Spartan Race Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spartan Race's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spartan Race.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
CSAT according to Other
Spartan Race's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spartan Race.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Spartan Race Customer Satisfaction Score by Age
Spartan Race's Customer Satisfaction score was rated 75 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Spartan Race.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% |
Spartan Race Customer Satisfaction Score by Usage
Spartan Race's Customer Satisfaction score was rated the highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Spartan Race Customer Satisfaction Score by Industry
Spartan Race's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Spartan Race Customer Satisfaction Score by Industry",
"text": "Spartan Race's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Spartan Race's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Spartan Race Customer Service
3.3/5
Spartan Race has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spartan Race's overall Customer Service score rated by its users and customers.
About Spartan Race's Customer Service
Address
Pittsfield, VT
Website
http://www.spartanrace.com
Quick Insights into Spartan Race Customer Service
Spartan Race's Customer Service score was rated highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Spartan Race's Customer Service score.
Ranked Spartan Race Customer Service the Highest
Ranked Spartan Race Customer Service the Lowest
Spartan Race Customer Service Score by Gender
Male customers rated Spartan Race's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Spartan Race.
Male
3.5/5
Female
2.6/5
Spartan Race Customer Service Score by Ethnicity
Spartan Race's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spartan Race.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2.5 | Other | 2.5 |
Spartan Race Customer Service Score by Age
Spartan Race's Customer Service score was rated 3.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Spartan Race.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
Spartan Race Customer Service Score by Usage
Spartan Race's Customer Service score was rated the highest by customers who have used Spartan Race's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Spartan Race Customer Service Score by Industry
Spartan Race's Customer Service score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Spartan Race as an Employer
2.2/5
Spartan Race has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Spartan Race scored a 21 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Spartan Race would recommend the brand to a friend. ENPS measures how likely Spartan Race employees would recommend working at Spartan Race to a friend.
Net Promoter Score
21
NPS Score
| 53% | Promoters |
|---|---|
| 15% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
