100
NPS
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Sparx IT Solutions
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About Sparx IT Solutions' Brand
Sparx IT Solutions is an acclaimed Web and Mobile App Development Company serving business across various industries for the past 13 years. Our clientele is spread across the globe that allows us to secure a strong presence in the information technology industry.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Sparx IT Solutions NPS
Sparx IT Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sparx IT Solutions's customers would recommend using the product based on a scale of -100 to 100.
Sparx IT Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sparx IT Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparx IT Solutions Customer Reviews
Out of the 3 Sparx IT Solutions customer reviews 3 were positive and 0 were constructive. Sparx IT Solutions customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sparx IT Solutions Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Sparx IT Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sparx IT Solutions Product Quality
4.2/5
Sparx IT Solutions has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sparx IT Solutions' overall Product Quality score rated by its users and customers.
Sparx IT Solutions Product Information
Sparx IT Solutions’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
Mobile App
SaaS
Small Business Services
Sparx IT Solutions Pricing
Sparx IT Solutions ROI & Value For Money
4.2/5
Sparx IT Solutions has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Sparx IT Solutions Customer Satisfaction (CSAT)
Sparx IT Solutions Customer Satisfaction (CSAT) Score
100 / 100
Sparx IT Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sparx IT Solutions Customer Service
4.1/5
Sparx IT Solutions has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Sparx IT Solutions's Customer Service
Address
477 Madison Avenue, 6th Floor,, New York Mills, MN 10022
Website
https://www.sparxitsolutions.com/
Phone Number
9177759550
Sparx IT Solutions as an Employer
3.4/5
Sparx IT Solutions has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sparx IT Solutions scored a 100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparx IT Solutions would recommend the brand to a friend. ENPS measures how likely Sparx IT Solutions employees would recommend working at Sparx IT Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
