9
NPS
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Spear Education
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About Spear Education's Brand
At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale.
Brand at a Glance
86%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Spear Education NPS
Spear Education's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Spear Education's customers would recommend using the product based on a scale of -100 to 100.
Spear Education Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Spear Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 -17 | Mar 2023 | -17 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
Nov 2025 9 | Nov 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spear Education NPS by Gender
Spear Education's NPS was rated 0 by Male customers on Comparably.
Male
0
Spear Education's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Spear Education's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Spear Education NPS by Ethnicity
Spear Education's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Spear Education Customer Reviews
Out of the 4 Spear Education customer reviews 3 were positive and 1 was constructive. Spear Education customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Spear Education Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Spear Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spear Education Customer Loyalty Score by Gender
Spear Education's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Spear Education Customer Loyalty Score by Ethnicity
Spear Education's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spear Education.
100
out of 100
Caucasian
Spear Education Customer Loyalty Score by Industry
Spear Education's Customer Loyalty score was rated 85% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Spear Education Product Quality
3.7/5
Spear Education has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Spear Education Product Information
Spear Education’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Spear Education's product the highest.
- Company Size
- 201-500 Employees
Industry
Professional Services
Quick Insights into Spear Education Product Quality
Spear Education's Product Quality score was rated highest by Caucasian customers.
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Ranked Spear Education Product Quality the Highest
Spear Education Product Quality Score by Gender
Spear Education's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Spear Education.
Male
3.7/5
Female
N/A
Spear Education Product Quality Score by Ethnicity
Spear Education's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spear Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Spear Education Product Quality Score by Industry
Spear Education's Product Quality score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Spear Education Pricing
Spear Education ROI & Value For Money
3/5
Spear Education has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Spear Education Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Spear Education ROI
Spear Education's ROI score was rated highest by Caucasian customers.
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Ranked Spear Education ROI the Highest
Spear Education ROI Score by Gender
Spear Education's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Spear Education.
Male
2.7/5
Female
N/A
Spear Education ROI Score by Ethnicity
Spear Education's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spear Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Spear Education ROI Score by Industry
Spear Education's ROI score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Spear Education Customer Satisfaction (CSAT)
Spear Education Customer Satisfaction (CSAT) Score
80 / 100
Spear Education has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spear Education Customer Satisfaction
Spear Education's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Spear Education Customer Satisfaction the Highest
Spear Education Customer Satisfaction Score by Gender
Spear Education's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Spear Education.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Spear Education Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spear Education's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spear Education.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Spear Education Customer Satisfaction Score by Industry
Spear Education's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
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}Spear Education Customer Service
3.3/5
Spear Education has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spear Education's overall Customer Service score rated by its users and customers.
About Spear Education's Customer Service
Address
Scottsdale, AZ 85255
Website
http://www.speareducation.com/
Phone Number
14805889072
Quick Insights into Spear Education Customer Service
Spear Education's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Spear Education's Customer Service score.
Ranked Spear Education Customer Service the Highest
Spear Education Customer Service Score by Gender
Spear Education's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Spear Education.
Male
3/5
Female
N/A
Spear Education Customer Service Score by Ethnicity
Spear Education's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spear Education.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Spear Education Customer Service Score by Industry
Spear Education's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Spear Education as an Employer
3.2/5
Spear Education has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Spear Education scored a 9 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Spear Education would recommend the brand to a friend. ENPS measures how likely Spear Education employees would recommend working at Spear Education to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
