67
NPS
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SPEC INDIA
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About SPEC INDIA's Brand
SPEC INDIA an ISO 9001:2015 software solutions and services provider company based in Ahmedabad.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
SPEC INDIA NPS
SPEC INDIA's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether SPEC INDIA's customers would recommend using the product based on a scale of -100 to 100.
SPEC INDIA Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
SPEC INDIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Sep 2023 66 | Sep 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SPEC INDIA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SPEC INDIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SPEC INDIA Product Quality
3.5/5
SPEC INDIA has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SPEC INDIA's overall Product Quality score rated by its users and customers.
SPEC INDIA Product Information
SPEC INDIA’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.spec-india.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Mobile App
SPEC INDIA Pricing
SPEC INDIA ROI & Value For Money
4/5
SPEC INDIA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SPEC INDIA Customer Satisfaction (CSAT)
SPEC INDIA Customer Satisfaction (CSAT) Score
50 / 100
SPEC INDIA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SPEC INDIA Customer Service
4/5
SPEC INDIA has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SPEC INDIA's Customer Service
Address
"SPEC House", Parth Complex, Near Swastik Cross Roads, Navarngpura, 380009 India
Website
https://www.spec-india.com
Phone Number
+917926404031
SPEC INDIA's Social Links
SPEC INDIA as an Employer
4.1/5
SPEC INDIA has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SPEC INDIA scored a 67 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of SPEC INDIA would recommend the brand to a friend. ENPS measures how likely SPEC INDIA employees would recommend working at SPEC INDIA to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
