22
NPS
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Specsavers
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About Specsavers' Brand
At Specsavers, our purpose is simple: to change lives through better sight and hearing. For the last 42 years, we’ve remained a proudly family-run business, working in partnership with our store Partners and colleagues to deliver high-quality, accessible optometry, audiology, and healthcare services. This unique partnership model allows us to combine clinical expertise with local care, ensuring the best outcomes for our customers. Today, Specsavers operates across the UK, Ireland, the Netherlands, the Nordics, Australia, New Zealand, and Canada. With a global team of more than 45,000 people, we support over 2,800 optical, audiology, domiciliary, and ophthalmology businesses, alongside our support offices and supply chain network. Together, we’re committed to making expert care more affordable, more accessible, and more impactful for communities around the world.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Specsavers NPS
Specsavers's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Specsavers's customers would recommend using the product based on a scale of -100 to 100.
Specsavers Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Specsavers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 24 | Aug 2024 | 24 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 20 | Jan 2025 | 20 |
Mar 2025 22 | Mar 2025 | 22 |
Apr 2025 21 | Apr 2025 | 21 |
Jun 2025 22 | Jun 2025 | 22 |
Aug 2025 23 | Aug 2025 | 23 |
Oct 2025 23 | Oct 2025 | 23 |
Jan 2026 22 | Jan 2026 | 22 |
Mar 2026 23 | Mar 2026 | 23 |
May 2026 21 | May 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Specsavers NPS by Gender
Female customers rated Specsavers's NPS 32 points higher than Male customers.
Male
-9
Specsavers's NPS was rated -9 by Male customers on Comparably.
33%
Promoters
25%
Passives
42%
Detractors
Female
23
Specsavers's NPS was rated 23 by Female customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Specsavers NPS by Ethnicity
Specsavers's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 20 | African American/Black | 20 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 25 | Other | 25 |
Specsavers NPS by Age
Specsavers's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Specsavers NPS by Usage
Specsavers's NPS was rated the highest by customers who have used Specsavers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 0 | Over 10 Years | 0 |
Specsavers Customer Reviews
Out of the 5 Specsavers customer reviews 5 were positive and 0 were constructive. Specsavers customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Specsavers Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Specsavers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Specsavers Customer Loyalty Score by Gender
Female customers rated Specsavers's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Specsavers.
Male
63%
Yes
Female
85%
Yes
Specsavers Customer Loyalty Score by Ethnicity
Specsavers's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Specsavers.
46
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
85
out of 100
Other
Specsavers Customer Loyalty Score by Age
Specsavers's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Specsavers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
56-60 40% | 56-60 | 40% |
66+ 70% | 66+ | 70% |
Specsavers Customer Loyalty Score by Usage
Specsavers's Customer Loyalty score was rated the highest by customers who have used Specsavers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Specsavers Customer Loyalty Score by Industry
Specsavers's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Specsavers Product Quality
3.6/5
Specsavers has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Specsavers' overall Product Quality score rated by its users and customers.
Specsavers Product Information
Specsavers’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Specsavers's product the highest. Reviewers from the Tech industry rated Specsavers the lowest at 1.5.
- Website
- https://specsavers.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Specsavers Product Quality
Specsavers's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Specsavers' Product Quality.
Ranked Specsavers Product Quality the Highest
Ranked Specsavers Product Quality the Lowest
Specsavers Product Quality Score by Gender
Female customers rated Specsavers's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Specsavers.
Male
2.7/5
Female
4.2/5
Specsavers Product Quality Score by Ethnicity
Specsavers's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Specsavers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 4.1 | Other | 4.1 |
Specsavers Product Quality Score by Age
Specsavers's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Specsavers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 5 | 31-35 | 5 |
36-40 4.1 | 36-40 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3 | 56-60 | 3 |
66+ 3.1 | 66+ | 3.1 |
Specsavers Product Quality Score by Usage
Specsavers's Product Quality score was rated the highest by customers who have used Specsavers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Specsavers Product Quality Score by Industry
Specsavers's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Specsavers Pricing
Specsavers ROI & Value For Money
3.6/5
Specsavers has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Specsavers' overall ROI score rated by its users and customers.
Specsavers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from Specsavers.
Quick Insights into Specsavers ROI
Specsavers's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
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Ranked Specsavers ROI the Highest
Ranked Specsavers ROI the Lowest
Specsavers ROI Score by Gender
Female customers rated Specsavers's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Specsavers.
Male
2.9/5
Female
4.2/5
Specsavers ROI Score by Ethnicity
Specsavers's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Specsavers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 4 | Other | 4 |
Specsavers ROI Score by Age
Specsavers's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Specsavers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 4.2 | 36-40 | 4.2 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.5 | 56-60 | 3.5 |
66+ 2.8 | 66+ | 2.8 |
Specsavers ROI Score by Usage
Specsavers's ROI score was rated the highest by customers who have used Specsavers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Specsavers ROI Score by Industry
Specsavers's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Specsavers Customer Satisfaction (CSAT)
Specsavers Customer Satisfaction (CSAT) Score
67 / 100
Specsavers has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Specsavers Customer Satisfaction
Specsavers's Customer Satisfaction score was rated highest by customers who have used Specsavers's products/services for 1 to 2 Years, and rated lowest by customers who have used Specsavers's products/services for Less than 1 Year.
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Ranked Specsavers Customer Satisfaction the Highest
Ranked Specsavers Customer Satisfaction the Lowest
Specsavers Customer Satisfaction Score by Gender
Female customers rated Specsavers's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Specsavers.
60 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
81 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Specsavers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Specsavers' Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Specsavers.
44 / 100
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
Specsavers' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Specsavers.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Specsavers' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Specsavers.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Specsavers Customer Satisfaction Score by Age
Specsavers's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Specsavers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 66+ | 66% |
Specsavers Customer Satisfaction Score by Usage
Specsavers's Customer Satisfaction score was rated the highest by customers who have used Specsavers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Specsavers Customer Satisfaction Score by Industry
Specsavers's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Specsavers Customer Satisfaction Score by Industry",
"text": "Specsavers's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Specsavers's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Specsavers's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 80,
"stars": 0,
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"scoreClassName": "max",
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]
}Specsavers Customer Service
3.6/5
Specsavers has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Specsavers' overall Customer Service score rated by its users and customers.
About Specsavers's Customer Service
Address
Specsavers Optical Group, La Villiaze, GY6 8YP Guernsey
Website
https://specsavers.com/
Phone Number
01566 771888
Specsavers's Social Links
Quick Insights into Specsavers Customer Service
Specsavers's Customer Service score was rated highest by customers who have used Specsavers's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Specsavers' Customer Service score.
Ranked Specsavers Customer Service the Highest
Ranked Specsavers Customer Service the Lowest
Specsavers Customer Service Score by Gender
Female customers rated Specsavers's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Specsavers.
Male
2.8/5
Female
4.1/5
Specsavers Customer Service Score by Ethnicity
Specsavers's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Specsavers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 4 | Other | 4 |
Specsavers Customer Service Score by Age
Specsavers's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Specsavers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.1 | 56-60 | 3.1 |
66+ 3.1 | 66+ | 3.1 |
Specsavers Customer Service Score by Usage
Specsavers's Customer Service score was rated the highest by customers who have used Specsavers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Specsavers Customer Service Score by Industry
Specsavers's Customer Service score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Specsavers as an Employer
Consumer vs. Employees
Specsavers scored a 22 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Specsavers would recommend the brand to a friend. ENPS measures how likely Specsavers employees would recommend working at Specsavers to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 51% | Promoters |
|---|---|
| 9% | Passive |
| 40% | Detractors |
