-72
NPS
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Spectraforce Technologies
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About Spectraforce Technologies' Brand
Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Spectraforce Technologies NPS
Spectraforce Technologies's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Spectraforce Technologies's customers would recommend using the product based on a scale of -100 to 100.
Spectraforce Technologies Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Spectraforce Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Jul 2023 -67 | Jul 2023 | -67 |
Nov 2023 -71 | Nov 2023 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spectraforce Technologies Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Spectraforce Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spectraforce Technologies Product Quality
3/5
Spectraforce Technologies has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spectraforce Technologies' overall Product Quality score rated by its users and customers.
Spectraforce Technologies Product Information
Spectraforce Technologies’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.spectraforce.com
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
Spectraforce Technologies Pricing
Spectraforce Technologies ROI & Value For Money
2.6/5
Spectraforce Technologies has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Spectraforce Technologies' overall ROI score rated by its users and customers.
Spectraforce Technologies Customer Satisfaction (CSAT)
Spectraforce Technologies Customer Satisfaction (CSAT) Score
40 / 100
Spectraforce Technologies has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spectraforce Technologies Customer Service
2.4/5
Spectraforce Technologies has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Spectraforce Technologies' overall Customer Service score rated by its users and customers.
About Spectraforce Technologies's Customer Service
Address
500 W. Peace St, Raleigh, NC 27603
Website
http://www.spectraforce.com
Phone Number
9198876786x4389
Spectraforce Technologies as an Employer
4.2/5
Spectraforce Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Spectraforce Technologies scored a -72 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Spectraforce Technologies would recommend the brand to a friend. ENPS measures how likely Spectraforce Technologies employees would recommend working at Spectraforce Technologies to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
