50
NPS
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Speedway Motorsports
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About Speedway Motorsports' Brand
Speedway Motorsports, Inc. is an American corporation that owns and manages racing facilities.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Speedway Motorsports NPS
Speedway Motorsports's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Speedway Motorsports's customers would recommend using the product based on a scale of -100 to 100.
Speedway Motorsports Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Speedway Motorsports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Speedway Motorsports Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Speedway Motorsports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Speedway Motorsports Product Quality
4.5/5
Speedway Motorsports has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Speedway Motorsports' overall Product Quality score rated by its users and customers.
Speedway Motorsports Product Information
Speedway Motorsports’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Sports & Entertainment
Speedway Motorsports Pricing
Speedway Motorsports ROI & Value For Money
3.7/5
Speedway Motorsports has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Speedway Motorsports Customer Satisfaction (CSAT)
Speedway Motorsports Customer Satisfaction (CSAT) Score
100 / 100
Speedway Motorsports has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Speedway Motorsports Customer Service
4.2/5
Speedway Motorsports has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Speedway Motorsports's Customer Service
Address
5555 Concord Parkway South, Concord, NC
Website
https://www.speedwaymotorsports.com/
Phone Number
704-455-3239
Speedway Motorsports as an Employer
3.7/5
Speedway Motorsports has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Speedway Motorsports scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Speedway Motorsports would recommend the brand to a friend. ENPS measures how likely Speedway Motorsports employees would recommend working at Speedway Motorsports to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
