42
NPS
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Spencer's Retail
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About Spencer's Retail's Brand
Spencer's Retail Limited is a modern retailer providing a wide range of quality products to discerning young customers.
Brand at a Glance
83%
Customer Loyalty
4.4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Spencer's Retail NPS
Spencer's Retail's Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether Spencer's Retail's customers would recommend using the product based on a scale of -100 to 100.
Spencer's Retail Overall NPS
| 65% | Promoters |
|---|---|
| 12% | Passives |
| 23% | Detractors |
Spencer's Retail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 30 | Nov 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Feb 2023 39 | Feb 2023 | 39 |
Jun 2023 46 | Jun 2023 | 46 |
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 42 | Aug 2023 | 42 |
Oct 2023 40 | Oct 2023 | 40 |
Nov 2023 42 | Nov 2023 | 42 |
Mar 2024 40 | Mar 2024 | 40 |
Jun 2024 44 | Jun 2024 | 44 |
Aug 2024 40 | Aug 2024 | 40 |
Feb 2025 42 | Feb 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spencer's Retail NPS by Gender
Spencer's Retail's NPS was rated 25 by Female customers on Comparably.
Female
25
Spencer's Retail's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Spencer's Retail's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Spencer's Retail NPS by Ethnicity
Spencer's Retail's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Spencer's Retail NPS by Age
Spencer's Retail's NPS was rated 49 points by customers ages 18-25 on Comparably.
Spencer's Retail NPS by Usage
Spencer's Retail's NPS was rated 25 points by customers who have used Spencer's Retail's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Spencer's Retail Customer Reviews
Out of the 2 Spencer's Retail customer reviews 1 was positive and 1 was constructive. Spencer's Retail customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Spencer's Retail Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Spencer's Retail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spencer's Retail Customer Loyalty Score by Gender
Spencer's Retail's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Spencer's Retail Customer Loyalty Score by Ethnicity
Spencer's Retail's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spencer's Retail.
100
out of 100
Other
Spencer's Retail Customer Loyalty Score by Age
Spencer's Retail's Customer Loyalty score was rated 85% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
Spencer's Retail Customer Loyalty Score by Usage
Spencer's Retail's Customer Loyalty score was rated 55% by customers who have used Spencer's Retail's products/services for 2 to 5 Years.
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Spencer's Retail Product Quality
4.4/5
Spencer's Retail has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Spencer's Retail Product Information
Spencer's Retail’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://spencersretail.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Spencer's Retail Product Quality
Spencer's Retail's Product Quality score was rated highest by customers ages 18-25.
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Ranked Spencer's Retail Product Quality the Highest
Spencer's Retail Product Quality Score by Gender
Spencer's Retail's Product Quality score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Spencer's Retail Product Quality Score by Ethnicity
Spencer's Retail's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spencer's Retail.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Spencer's Retail Product Quality Score by Age
Spencer's Retail's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Spencer's Retail.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Spencer's Retail Product Quality Score by Usage
Spencer's Retail's Product Quality score was rated 4.5 stars by customers who have used Spencer's Retail's products/services for 2 to 5 Years.
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Spencer's Retail Pricing
Spencer's Retail ROI & Value For Money
3.8/5
Spencer's Retail has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Spencer's Retail ROI
Spencer's Retail's ROI score was rated highest by Other customers.
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Ranked Spencer's Retail ROI the Highest
Spencer's Retail ROI Score by Gender
Spencer's Retail's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Spencer's Retail ROI Score by Ethnicity
Spencer's Retail's ROI score was rated 4.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Spencer's Retail ROI Score by Age
Spencer's Retail's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Spencer's Retail ROI Score by Usage
Spencer's Retail's ROI score was rated 3.2 stars by customers who have used Spencer's Retail's products/services for 2 to 5 Years.
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Spencer's Retail Customer Satisfaction (CSAT)
Spencer's Retail Customer Satisfaction (CSAT) Score
94 / 100
Spencer's Retail has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spencer's Retail Customer Satisfaction
Spencer's Retail's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Spencer's Retail Customer Satisfaction the Highest
Spencer's Retail Customer Satisfaction Score by Gender
Spencer's Retail's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Spencer's Retail Customer Satisfaction Score by Ethnicity
CSAT according to Other
Spencer's Retail's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Spencer's Retail Customer Satisfaction Score by Age
Spencer's Retail's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Spencer's Retail.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Spencer's Retail Customer Satisfaction Score by Usage
Spencer's Retail's Customer Satisfaction score was rated 100 points by customers who have used Spencer's Retail's products/services for 2 to 5 Years.
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Spencer's Retail Customer Service
3.9/5
Spencer's Retail has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Spencer's Retail's Customer Service
Address
India
Website
http://spencersretail.com
Quick Insights into Spencer's Retail Customer Service
Spencer's Retail's Customer Service score was rated highest by Other customers.
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Ranked Spencer's Retail Customer Service the Highest
Spencer's Retail Customer Service Score by Gender
Spencer's Retail's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Spencer's Retail.
Female
3.5/5
Male
N/A
Spencer's Retail Customer Service Score by Ethnicity
Spencer's Retail's Customer Service score was rated 5 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
Spencer's Retail Customer Service Score by Age
Spencer's Retail's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Spencer's Retail Customer Service Score by Usage
Spencer's Retail's Customer Service score was rated 4.2 stars by customers who have used Spencer's Retail's products/services for 2 to 5 Years.
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Spencer's Retail as an Employer
2.8/5
Spencer's Retail has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Spencer's Retail scored a 42 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Spencer's Retail would recommend the brand to a friend. ENPS measures how likely Spencer's Retail employees would recommend working at Spencer's Retail to a friend.
Net Promoter Score
42
NPS Score
| 65% | Promoters |
|---|---|
| 12% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 28% | Promoters |
|---|---|
| 4% | Passive |
| 68% | Detractors |
