34
NPS
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SpendHQ
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About SpendHQ's Brand
SpendHQ is a spend analysis solution that provides rapid, accurate and detailed visibility into enterprise spend data.
Brand at a Glance
55%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
SpendHQ NPS
SpendHQ's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SpendHQ's customers would recommend using the product based on a scale of -100 to 100.
SpendHQ Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SpendHQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2024 100 | May 2024 | 100 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpendHQ Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SpendHQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpendHQ Product Quality
3.1/5
SpendHQ has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SpendHQ's overall Product Quality score rated by its users and customers.
SpendHQ Product Information
SpendHQ’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.spendhq.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
SpendHQ Pricing
SpendHQ ROI & Value For Money
3.4/5
SpendHQ has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SpendHQ Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SpendHQ Customer Service
3.5/5
SpendHQ has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SpendHQ's overall Customer Service score rated by its users and customers.
About SpendHQ's Customer Service
Address
5555 Triangle Parkway, Suite 250, Atlanta, GA 30092
Website
https://www.spendhq.com
Phone Number
(888) 880-2190
SpendHQ's Social Links
Consumer vs. Employees
SpendHQ scored a 34 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of SpendHQ would recommend the brand to a friend. ENPS measures how likely SpendHQ employees would recommend working at SpendHQ to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
