0
NPS
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SPERIDIAN TECHNOLOGIES, LLC
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About SPERIDIAN TECHNOLOGIES, LLC's Brand
Speridian Technologies
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
SPERIDIAN TECHNOLOGIES, LLC NPS
SPERIDIAN TECHNOLOGIES, LLC's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether SPERIDIAN TECHNOLOGIES, LLC's customers would recommend using the product based on a scale of -100 to 100.
SPERIDIAN TECHNOLOGIES, LLC Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
SPERIDIAN TECHNOLOGIES, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Aug 2024 50 | Aug 2024 | 50 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SPERIDIAN TECHNOLOGIES, LLC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SPERIDIAN TECHNOLOGIES, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SPERIDIAN TECHNOLOGIES, LLC Product Quality
3.3/5
SPERIDIAN TECHNOLOGIES, LLC has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SPERIDIAN TECHNOLOGIES, LLC Product Information
SPERIDIAN TECHNOLOGIES, LLC’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.speridian.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
SaaS
SPERIDIAN TECHNOLOGIES, LLC Pricing
SPERIDIAN TECHNOLOGIES, LLC ROI & Value For Money
3.5/5
SPERIDIAN TECHNOLOGIES, LLC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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SPERIDIAN TECHNOLOGIES, LLC Customer Satisfaction (CSAT)
SPERIDIAN TECHNOLOGIES, LLC Customer Satisfaction (CSAT) Score
67 / 100
SPERIDIAN TECHNOLOGIES, LLC has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SPERIDIAN TECHNOLOGIES, LLC Customer Service
3.5/5
SPERIDIAN TECHNOLOGIES, LLC has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SPERIDIAN TECHNOLOGIES, LLC's Customer Service
Address
Albuquerque, NM 87110
Website
https://www.speridian.com
Phone Number
+1 (505) 217-3725
SPERIDIAN TECHNOLOGIES, LLC as an Employer
4.7/5
SPERIDIAN TECHNOLOGIES, LLC has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of SPERIDIAN TECHNOLOGIES, LLC
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SPERIDIAN TECHNOLOGIES, LLC scored a 0 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of SPERIDIAN TECHNOLOGIES, LLC would recommend the brand to a friend. ENPS measures how likely SPERIDIAN TECHNOLOGIES, LLC employees would recommend working at SPERIDIAN TECHNOLOGIES, LLC to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 76% | Promoters |
|---|---|
| 5% | Passive |
| 19% | Detractors |
