-100
NPS
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Sphinx Solutions
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About Sphinx Solutions' Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Sphinx Solutions NPS
Sphinx Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sphinx Solutions's customers would recommend using the product based on a scale of -100 to 100.
Sphinx Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sphinx Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sphinx Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sphinx Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sphinx Solutions Product Quality
1.5/5
Sphinx Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sphinx Solutions' overall Product Quality score rated by its users and customers.
Sphinx Solutions Product Information
Sphinx Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Sphinx Solutions Pricing
Sphinx Solutions ROI & Value For Money
3/5
Sphinx Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sphinx Solutions' overall ROI score rated by its users and customers.
Sphinx Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sphinx Solutions Customer Service
3/5
Sphinx Solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sphinx Solutions' overall Customer Service score rated by its users and customers.
About Sphinx Solutions's Customer Service
Address
100 Franklin Sq. Drive, Ste 207, Somerset, NJ 08873
Website
https://www.sphinx-solution.com/
Phone Number
732-947-4310
Sphinx Solutions's Social Links
Sphinx Solutions as an Employer
4.7/5
Sphinx Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sphinx Solutions scored a -100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Sphinx Solutions would recommend the brand to a friend. ENPS measures how likely Sphinx Solutions employees would recommend working at Sphinx Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
