-11
NPS
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SpiceJet
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About SpiceJet's Brand
Provider of commercial airline services. The company operates commercial airline providing passenger air transport services to 19 destinations in India.
Brand at a Glance
89%
Customer Loyalty
2.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
SpiceJet NPS
SpiceJet's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether SpiceJet's customers would recommend using the product based on a scale of -100 to 100.
SpiceJet Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
SpiceJet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Aug 2023 -17 | Aug 2023 | -17 |
Dec 2023 -29 | Dec 2023 | -29 |
Jan 2024 -25 | Jan 2024 | -25 |
Apr 2024 -11 | Apr 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpiceJet NPS by Ethnicity
SpiceJet's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
SpiceJet Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of SpiceJet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpiceJet Customer Loyalty Score by Ethnicity
SpiceJet's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
SpiceJet Product Quality
2.1/5
SpiceJet has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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SpiceJet Product Information
SpiceJet’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- www.spicejet.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into SpiceJet Product Quality
SpiceJet's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked SpiceJet's Product Quality.
Ranked SpiceJet Product Quality the Highest
SpiceJet Product Quality Score by Ethnicity
SpiceJet's Product Quality score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SpiceJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
SpiceJet Pricing
SpiceJet ROI & Value For Money
2.8/5
SpiceJet has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into SpiceJet ROI
SpiceJet's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked SpiceJet ROI the Highest
SpiceJet ROI Score by Ethnicity
SpiceJet's ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SpiceJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
SpiceJet Customer Satisfaction (CSAT)
SpiceJet Customer Satisfaction (CSAT) Score
37 / 100
SpiceJet has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SpiceJet Customer Satisfaction
SpiceJet's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked SpiceJet's Customer Satisfaction.
Ranked SpiceJet Customer Satisfaction the Highest
SpiceJet Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
SpiceJet's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
SpiceJet Customer Service
3.1/5
SpiceJet has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About SpiceJet's Customer Service
Address
319 Udyog Vihar, Gurgaon, 122016
Website
www.spicejet.com
Phone Number
7
Quick Insights into SpiceJet Customer Service
SpiceJet's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked SpiceJet's Customer Service score.
Ranked SpiceJet Customer Service the Highest
SpiceJet Customer Service Score by Ethnicity
SpiceJet's Customer Service score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SpiceJet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
SpiceJet as an Employer
Consumer vs. Employees
SpiceJet scored a -11 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of SpiceJet would recommend the brand to a friend. ENPS measures how likely SpiceJet employees would recommend working at SpiceJet to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
