6
NPS
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Brand Page
Spire
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About Spire's Brand
Spire uses data from space to solve problems on Earth.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Spire NPS
Spire's Net Promoter Score (NPS) is a 6 with 45% Promoters, 16% Passives, and 39% Detractors. Net Promoter Score tracks whether Spire's customers would recommend using the product based on a scale of -100 to 100.
Spire Overall NPS
| 45% | Promoters |
|---|---|
| 16% | Passives |
| 39% | Detractors |
Spire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -19 | May 2022 | -19 |
Jun 2022 -17 | Jun 2022 | -17 |
Sep 2022 -12 | Sep 2022 | -12 |
Jul 2023 -1 | Jul 2023 | -1 |
Nov 2023 4 | Nov 2023 | 4 |
Dec 2023 8 | Dec 2023 | 8 |
Feb 2024 12 | Feb 2024 | 12 |
May 2024 7 | May 2024 | 7 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 14 | Nov 2024 | 14 |
Mar 2025 9 | Mar 2025 | 9 |
Jun 2025 7 | Jun 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spire Customer Reviews
Out of the 3 Spire customer reviews 2 were positive and 1 was constructive. Spire customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Spire Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Spire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spire Product Quality
3.8/5
Spire has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Spire's overall Product Quality score rated by its users and customers.
Spire Product Information
Spire’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://spire.com
- Company Size
- 51-200 Employees
Industry
Aerospace and Aviation
Spire Pricing
Spire ROI & Value For Money
3.3/5
Spire has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spire's overall ROI score rated by its users and customers.
Spire Customer Satisfaction (CSAT)
Spire Customer Satisfaction (CSAT) Score
70 / 100
Spire has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spire Customer Service
3.6/5
Spire has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Spire's overall Customer Service score rated by its users and customers.
About Spire's Customer Service
Address
575 Florida St, Suite 150, San Francisco, CA 94110
Website
http://spire.com
Phone Number
415-356-3400
Spire's Social Links
Spire as an Employer
2.4/5
Spire has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Spire scored a 6 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Spire would recommend the brand to a friend. ENPS measures how likely Spire employees would recommend working at Spire to a friend.
Net Promoter Score
6
NPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 10% | Promoters |
|---|---|
| 5% | Passive |
| 85% | Detractors |
