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NPS
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SPIRENT COMMUNICATIONS, INC.
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About SPIRENT COMMUNICATIONS, INC. Brand
Spirent provides test and service management solutions for the communications industry.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
2.5/5
Customer Service
SPIRENT COMMUNICATIONS, INC. NPS
SPIRENT COMMUNICATIONS, INC.'s Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether SPIRENT COMMUNICATIONS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
SPIRENT COMMUNICATIONS, INC. Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
SPIRENT COMMUNICATIONS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Jul 2021 -50 | Jul 2021 | -50 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SPIRENT COMMUNICATIONS, INC. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SPIRENT COMMUNICATIONS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SPIRENT COMMUNICATIONS, INC. Product Quality
3.7/5
SPIRENT COMMUNICATIONS, INC. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SPIRENT COMMUNICATIONS, INC. Product Information
SPIRENT COMMUNICATIONS, INC.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.spirent.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Mobile App
SPIRENT COMMUNICATIONS, INC. Pricing
SPIRENT COMMUNICATIONS, INC. ROI & Value For Money
3.7/5
SPIRENT COMMUNICATIONS, INC. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SPIRENT COMMUNICATIONS, INC. Customer Satisfaction (CSAT)
SPIRENT COMMUNICATIONS, INC. Customer Satisfaction (CSAT) Score
50 / 100
SPIRENT COMMUNICATIONS, INC. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SPIRENT COMMUNICATIONS, INC. Customer Service
2.5/5
SPIRENT COMMUNICATIONS, INC. has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About SPIRENT COMMUNICATIONS, INC.'s Customer Service
Address
Sussex, VA 91301
Website
http://www.spirent.com/
SPIRENT COMMUNICATIONS, INC. as an Employer
4.5/5
SPIRENT COMMUNICATIONS, INC. has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of SPIRENT COMMUNICATIONS, INC.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SPIRENT COMMUNICATIONS, INC. scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of SPIRENT COMMUNICATIONS, INC. would recommend the brand to a friend. ENPS measures how likely SPIRENT COMMUNICATIONS, INC. employees would recommend working at SPIRENT COMMUNICATIONS, INC. to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 44% | Promoters |
|---|---|
| 45% | Passive |
| 11% | Detractors |
