15
NPS
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Brand Page
Spirit Halloween
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About Spirit Halloween's Brand
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Spirit Halloween NPS
Spirit Halloween's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Spirit Halloween's customers would recommend using the product based on a scale of -100 to 100.
Spirit Halloween Overall NPS
| 52% | Promoters |
|---|---|
| 11% | Passives |
| 37% | Detractors |
Spirit Halloween NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 21 | Jun 2024 | 21 |
Jul 2024 23 | Jul 2024 | 23 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 14 | Nov 2024 | 14 |
Dec 2024 11 | Dec 2024 | 11 |
Jul 2025 13 | Jul 2025 | 13 |
Sep 2025 15 | Sep 2025 | 15 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 14 | Nov 2025 | 14 |
Feb 2026 15 | Feb 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spirit Halloween NPS by Gender
Male customers rated Spirit Halloween's NPS 83 points higher than Female customers.
Male
21
Spirit Halloween's NPS was rated 21 by Male customers on Comparably.
57%
Promoters
7%
Passives
36%
Detractors
Female
-62
Spirit Halloween's NPS was rated -62 by Female customers on Comparably.
15%
Promoters
8%
Passives
77%
Detractors
Spirit Halloween NPS by Ethnicity
Spirit Halloween's NPS was rated -10 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Spirit Halloween NPS by Age
Spirit Halloween's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Spirit Halloween NPS by Usage
Spirit Halloween's NPS was rated the highest by customers who have used Spirit Halloween's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years 14 | Over 10 Years | 14 |
Spirit Halloween Customer Reviews
Out of the 4 Spirit Halloween customer reviews 2 were positive and 2 were constructive. Spirit Halloween customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Spirit Halloween Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Spirit Halloween users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spirit Halloween Customer Loyalty Score by Gender
Female customers rated Spirit Halloween's Customer Loyalty score 4% higher than Male customers.
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Male
61%
Yes
Female
65%
Yes
Spirit Halloween Customer Loyalty Score by Ethnicity
Spirit Halloween's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spirit Halloween.
60
out of 100
Caucasian
Spirit Halloween Customer Loyalty Score by Age
Spirit Halloween's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Spirit Halloween.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
36-40 64% | 36-40 | 64% |
Spirit Halloween Customer Loyalty Score by Usage
Spirit Halloween's Customer Loyalty score was rated the highest by customers who have used Spirit Halloween's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Spirit Halloween Product Quality
3/5
Spirit Halloween has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Spirit Halloween Product Information
Spirit Halloween’s product quality score is a 3 out of 5 as rated by its users and customers.
Quick Insights into Spirit Halloween Product Quality
Spirit Halloween's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Spirit Halloween Product Quality the Highest
Ranked Spirit Halloween Product Quality the Lowest
Spirit Halloween Product Quality Score by Gender
Male customers rated Spirit Halloween's Product Quality score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Spirit Halloween Product Quality Score by Ethnicity
Spirit Halloween's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spirit Halloween.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Spirit Halloween Product Quality Score by Age
Spirit Halloween's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Spirit Halloween.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 1.5 | 36-40 | 1.5 |
Spirit Halloween Product Quality Score by Usage
Spirit Halloween's Product Quality score was rated the highest by customers who have used Spirit Halloween's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Spirit Halloween Pricing
Spirit Halloween ROI & Value For Money
2.9/5
Spirit Halloween has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Spirit Halloween ROI
Spirit Halloween's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Spirit Halloween ROI the Highest
Ranked Spirit Halloween ROI the Lowest
Spirit Halloween ROI Score by Gender
Male customers rated Spirit Halloween's ROI score 1.3 stars higher than Female customers.
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Male
3/5
Female
1.7/5
Spirit Halloween ROI Score by Ethnicity
Spirit Halloween's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spirit Halloween.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Spirit Halloween ROI Score by Age
Spirit Halloween's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Spirit Halloween.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 1.5 | 36-40 | 1.5 |
Spirit Halloween ROI Score by Usage
Spirit Halloween's ROI score was rated the highest by customers who have used Spirit Halloween's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Spirit Halloween Customer Satisfaction (CSAT)
Spirit Halloween Customer Satisfaction (CSAT) Score
54 / 100
Spirit Halloween has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
21%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
1%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spirit Halloween Customer Satisfaction
Spirit Halloween's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked Spirit Halloween Customer Satisfaction the Highest
Ranked Spirit Halloween Customer Satisfaction the Lowest
Spirit Halloween Customer Satisfaction Score by Gender
Male customers rated Spirit Halloween's Customer Satisfaction score 31 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Spirit Halloween.
54 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
23 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 77% |
Spirit Halloween Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spirit Halloween's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spirit Halloween.
42 / 100
Very Satisfied
26%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
53%
Spirit Halloween Customer Satisfaction Score by Age
Spirit Halloween's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Spirit Halloween.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 36-40 | 0% |
Spirit Halloween Customer Satisfaction Score by Usage
Spirit Halloween's Customer Satisfaction score was rated the highest by customers who have used Spirit Halloween's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Spirit Halloween Customer Service
3/5
Spirit Halloween has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Spirit Halloween's Customer Service
Address
6826 Black Horse Pike,
Website
http://www.spirithalloween.com
Phone Number
guestservices@spirithallo
Quick Insights into Spirit Halloween Customer Service
Spirit Halloween's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Spirit Halloween Customer Service the Highest
Ranked Spirit Halloween Customer Service the Lowest
Spirit Halloween Customer Service Score by Gender
Male customers rated Spirit Halloween's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Spirit Halloween.
Male
3/5
Female
1.5/5
Spirit Halloween Customer Service Score by Ethnicity
Spirit Halloween's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spirit Halloween.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Spirit Halloween Customer Service Score by Age
Spirit Halloween's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Spirit Halloween.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 1.5 | 36-40 | 1.5 |
Spirit Halloween Customer Service Score by Usage
Spirit Halloween's Customer Service score was rated the highest by customers who have used Spirit Halloween's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Spirit Halloween as an Employer
2.9/5
Spirit Halloween has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Spirit Halloween
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Spirit Halloween scored a 15 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Spirit Halloween would recommend the brand to a friend. ENPS measures how likely Spirit Halloween employees would recommend working at Spirit Halloween to a friend.
Net Promoter Score
15
NPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
