48
NPS
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Brand Page
Spiro Technologies
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About Spiro Technologies' Brand
Spiro is the creator of a Proactive CRM.
Brand at a Glance
4.1/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Spiro Technologies NPS
Spiro Technologies's Net Promoter Score (NPS) is a 48 with 69% Promoters, 10% Passives, and 21% Detractors. Net Promoter Score tracks whether Spiro Technologies's customers would recommend using the product based on a scale of -100 to 100.
Spiro Technologies Overall NPS
| 69% | Promoters |
|---|---|
| 10% | Passives |
| 21% | Detractors |
Spiro Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 47 | Aug 2020 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spiro Technologies NPS by Usage
Spiro Technologies's NPS was rated the highest by customers who have used Spiro Technologies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Spiro Technologies Product Quality
4.1/5
Spiro Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Spiro Technologies' overall Product Quality score rated by its users and customers.
Spiro Technologies Product Information
Spiro Technologies serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Spiro Technologies supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Spiro Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://spiro.ai
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
CRM Software
Sales Force Automation Software
Spiro Technologies Pricing
Spiro Technologies ROI & Value For Money
4.2/5
Spiro Technologies has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Spiro Technologies' overall ROI score rated by its users and customers.
Spiro Technologies Pricing Plans
Spiro Technologies has a pricing structure that accommodates small, medium, and large businesses. Starting from $5000/year, Spiro Technologies uses a subscription model. For the users that are not ready to commit yet, Spiro Technologies also offers a free trial.
Who Uses Spiro Technologies?
Small Businesses
Medium Businesses
Large Enterprises
Spiro Technologies Customer Service
5/5
Spiro Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spiro Technologies' overall Customer Service score rated by its users and customers.
About Spiro Technologies's Customer Service
Address
359 Newbury Street, Boston, MA 02115
Website
http://spiro.ai
Phone Number
617-804-5560
Spiro Technologies's Social Links
Spiro Technologies as an Employer
4.7/5
Spiro Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Spiro Technologies scored a 48 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Spiro Technologies would recommend the brand to a friend. ENPS measures how likely Spiro Technologies employees would recommend working at Spiro Technologies to a friend.
Net Promoter Score
48
NPS Score
| 69% | Promoters |
|---|---|
| 10% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
