10
NPS
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Brand Page
Splash
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About Splash's Brand
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.4/5
Customer Service
Splash NPS
Splash's Net Promoter Score (NPS) is a 10 with 42% Promoters, 26% Passives, and 32% Detractors. Net Promoter Score tracks whether Splash's customers would recommend using the product based on a scale of -100 to 100.
Splash Overall NPS
| 42% | Promoters |
|---|---|
| 26% | Passives |
| 32% | Detractors |
Splash NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 66 | Jul 2021 | 66 |
Sep 2021 25 | Sep 2021 | 25 |
Oct 2021 40 | Oct 2021 | 40 |
Mar 2022 55 | Mar 2022 | 55 |
Aug 2022 60 | Aug 2022 | 60 |
Sep 2022 54 | Sep 2022 | 54 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2024 13 | Feb 2024 | 13 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 12 | May 2024 | 12 |
Dec 2024 16 | Dec 2024 | 16 |
Jun 2025 11 | Jun 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Splash Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Splash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Splash Product Quality
3.7/5
Splash has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Splash's overall Product Quality score rated by its users and customers.
Splash Product Information
Splash’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Splash Pricing
Splash ROI & Value For Money
4/5
Splash has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Splash's overall ROI score rated by its users and customers.
Splash Customer Satisfaction (CSAT)
Splash Customer Satisfaction (CSAT) Score
50 / 100
Splash has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
42%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Splash Customer Service
3.4/5
Splash has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Splash's overall Customer Service score rated by its users and customers.
About Splash's Customer Service
Website
https://www.splashthat.com/business
Splash as an Employer
3.3/5
Splash has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Splash scored a 10 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Splash would recommend the brand to a friend. ENPS measures how likely Splash employees would recommend working at Splash to a friend.
Net Promoter Score
10
NPS Score
| 42% | Promoters |
|---|---|
| 26% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 38% | Promoters |
|---|---|
| 47% | Passive |
| 15% | Detractors |
