48
NPS
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Splice
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About Splice's Brand
Splice is a free video-editing app that enables iPhone users to edit their videos with music and other effects.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Splice NPS
Splice's Net Promoter Score (NPS) is a 48 with 66% Promoters, 16% Passives, and 18% Detractors. Net Promoter Score tracks whether Splice's customers would recommend using the product based on a scale of -100 to 100.
Splice Overall NPS
| 66% | Promoters |
|---|---|
| 16% | Passives |
| 18% | Detractors |
Splice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 47 | Nov 2022 | 47 |
Dec 2022 48 | Dec 2022 | 48 |
Jan 2023 45 | Jan 2023 | 45 |
Feb 2023 40 | Feb 2023 | 40 |
Apr 2023 42 | Apr 2023 | 42 |
May 2023 43 | May 2023 | 43 |
Jun 2023 42 | Jun 2023 | 42 |
Jul 2023 44 | Jul 2023 | 44 |
Nov 2023 45 | Nov 2023 | 45 |
Dec 2023 47 | Dec 2023 | 47 |
May 2024 48 | May 2024 | 48 |
May 2025 46 | May 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Splice NPS by Gender
Splice's NPS was rated 17 by Male customers on Comparably.
Male
17
Splice's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Splice's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Splice Customer Reviews
Out of the 2 Splice customer reviews 1 was positive and 1 was constructive. Splice customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Splice Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Splice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Splice Customer Loyalty Score by Gender
Splice's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Splice Product Quality
3.9/5
Splice has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Splice Product Information
Splice’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://splice.com
- Company Size
- 51-200 Employees
Industry
Tech
Quick Insights into Splice Product Quality
Splice's Product Quality score was rated highest by Male customers.
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Ranked Splice Product Quality the Highest
Splice Product Quality Score by Gender
Splice's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Splice.
Male
4.2/5
Female
N/A
Splice Pricing
Splice ROI & Value For Money
3.4/5
Splice has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Splice ROI
Splice's ROI score was rated highest by Male customers.
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Ranked Splice ROI the Highest
Splice ROI Score by Gender
Splice's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Splice Customer Satisfaction (CSAT)
Splice Customer Satisfaction (CSAT) Score
78 / 100
Splice has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Splice Customer Satisfaction
Splice's Customer Satisfaction score was rated highest by Male customers.
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Ranked Splice Customer Satisfaction the Highest
Splice Customer Satisfaction Score by Gender
Splice's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Splice.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Splice Customer Service
3/5
Splice has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Splice's Customer Service
Address
35 East 21st Street, York, NY 10010
Website
https://splice.com
Phone Number
9177250963
Quick Insights into Splice Customer Service
Splice's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Splice's Customer Service score.
Ranked Splice Customer Service the Highest
Splice Customer Service Score by Gender
Splice's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Splice.
Male
3.3/5
Female
N/A
Splice as an Employer
4.5/5
Splice has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Splice scored a 48 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Splice would recommend the brand to a friend. ENPS measures how likely Splice employees would recommend working at Splice to a friend.
Net Promoter Score
48
NPS Score
| 66% | Promoters |
|---|---|
| 16% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
