-18
NPS
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Sport Clips
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About Sport Clips' Brand
“To create a Championship Haircut Experience for men and boys in an exciting sport environment.”
Brand at a Glance
70%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Sport Clips NPS
Sport Clips's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether Sport Clips's customers would recommend using the product based on a scale of -100 to 100.
Sport Clips Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
Sport Clips NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -36 | Nov 2022 | -36 |
Feb 2023 -24 | Feb 2023 | -24 |
Mar 2023 -20 | Mar 2023 | -20 |
Jun 2023 -23 | Jun 2023 | -23 |
Oct 2023 -28 | Oct 2023 | -28 |
Dec 2023 -34 | Dec 2023 | -34 |
Jan 2024 -36 | Jan 2024 | -36 |
Mar 2024 -39 | Mar 2024 | -39 |
Apr 2024 -24 | Apr 2024 | -24 |
Jul 2024 -19 | Jul 2024 | -19 |
Mar 2025 -18 | Mar 2025 | -18 |
May 2025 -20 | May 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sport Clips NPS by Gender
Female customers rated Sport Clips's NPS 95 points higher than Male customers.
Male
-20
Sport Clips's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
75
Sport Clips's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Sport Clips NPS by Ethnicity
Sport Clips's NPS was rated -19 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -19 | Caucasian | -19 |
Sport Clips NPS by Age
Sport Clips's NPS was rated -50 points by customers ages 26-30 on Comparably.
Sport Clips NPS by Usage
Sport Clips's NPS was rated the highest by customers who have used Sport Clips's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Sport Clips Customer Reviews
Out of the 3 Sport Clips customer reviews 3 were positive and 0 were constructive. Sport Clips customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sport Clips Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Sport Clips users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sport Clips Customer Loyalty Score by Gender
Female customers rated Sport Clips's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Sport Clips Customer Loyalty Score by Ethnicity
Sport Clips's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sport Clips.
82
out of 100
Caucasian
Sport Clips Customer Loyalty Score by Age
Sport Clips's Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sport Clips.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
Sport Clips Customer Loyalty Score by Usage
Sport Clips's Customer Loyalty score was rated the highest by customers who have used Sport Clips's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sport Clips Customer Loyalty Score by Industry
Sport Clips's Customer Loyalty score was rated 40% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sport Clips Product Quality
3/5
Sport Clips has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Sport Clips Product Information
Sport Clips’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sport Clips's product the highest. Reviewers from the Accounting industry rated Sport Clips the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into Sport Clips Product Quality
Sport Clips's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Accounting industry.
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Ranked Sport Clips Product Quality the Highest
Ranked Sport Clips Product Quality the Lowest
Sport Clips Product Quality Score by Gender
Female customers rated Sport Clips's Product Quality score 1.6 stars higher than Male customers.
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Male
2.8/5
Female
4.4/5
Sport Clips Product Quality Score by Ethnicity
Sport Clips's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sport Clips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Sport Clips Product Quality Score by Age
Sport Clips's Product Quality score was rated 2.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sport Clips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
Sport Clips Product Quality Score by Usage
Sport Clips's Product Quality score was rated the highest by customers who have used Sport Clips's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sport Clips Product Quality Score by Industry
Sport Clips's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Sport Clips Pricing
Sport Clips ROI & Value For Money
3/5
Sport Clips has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sport Clips Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Sport Clips.
Quick Insights into Sport Clips ROI
Sport Clips's ROI score was rated highest by Female customers, and rated lowest by customers who have used Sport Clips's products/services for 2 to 5 Years.
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Ranked Sport Clips ROI the Highest
Ranked Sport Clips ROI the Lowest
Sport Clips ROI Score by Gender
Female customers rated Sport Clips's ROI score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sport Clips.
Male
2.6/5
Female
4.6/5
Sport Clips ROI Score by Ethnicity
Sport Clips's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sport Clips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Sport Clips ROI Score by Age
Sport Clips's ROI score was rated 1.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sport Clips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
Sport Clips ROI Score by Usage
Sport Clips's ROI score was rated the highest by customers who have used Sport Clips's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sport Clips ROI Score by Industry
Sport Clips's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sport Clips Customer Satisfaction (CSAT)
Sport Clips Customer Satisfaction (CSAT) Score
54 / 100
Sport Clips has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sport Clips Customer Satisfaction
Sport Clips's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Sport Clips's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sport Clips' Customer Satisfaction.
Ranked Sport Clips Customer Satisfaction the Highest
Ranked Sport Clips Customer Satisfaction the Lowest
Sport Clips Customer Satisfaction Score by Gender
Female customers rated Sport Clips's Customer Satisfaction score 64 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sport Clips.
36 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 55% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sport Clips Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sport Clips' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sport Clips.
50 / 100
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
40%
Sport Clips Customer Satisfaction Score by Usage
Sport Clips's Customer Satisfaction score was rated the highest by customers who have used Sport Clips's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sport Clips Customer Satisfaction Score by Industry
Sport Clips's Customer Satisfaction score was rated 67 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Sport Clips Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
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}Sport Clips Customer Service
3/5
Sport Clips has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Sport Clips's Customer Service
Address
110 Sport Clips Way, Georgetown, TX 78628
Website
http://www.sportclipsjobs.com
Sport Clips's Social Links
Quick Insights into Sport Clips Customer Service
Sport Clips's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Sport Clips' Customer Service score.
Ranked Sport Clips Customer Service the Highest
Ranked Sport Clips Customer Service the Lowest
Sport Clips Customer Service Score by Gender
Female customers rated Sport Clips's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sport Clips.
Male
2.4/5
Female
3.8/5
Sport Clips Customer Service Score by Ethnicity
Sport Clips's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sport Clips.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Sport Clips Customer Service Score by Age
Sport Clips's Customer Service score was rated 1.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sport Clips.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.7 | 26-30 | 1.7 |
Sport Clips Customer Service Score by Usage
Sport Clips's Customer Service score was rated the highest by customers who have used Sport Clips's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Sport Clips Customer Service Score by Industry
Sport Clips's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Sport Clips as an Employer
4.8/5
Sport Clips has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sport Clips scored a -18 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Sport Clips would recommend the brand to a friend. ENPS measures how likely Sport Clips employees would recommend working at Sport Clips to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
