15
NPS
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SportsEngine
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About SportsEngine's Brand
SportsEngine, Inc., an NBC Sports Group company, is the leading provider of sport management software and apps.
Brand at a Glance
56%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
1.8/5
Customer Service
SportsEngine NPS
SportsEngine's Net Promoter Score (NPS) is a 15 with 55% Promoters, 5% Passives, and 40% Detractors. Net Promoter Score tracks whether SportsEngine's customers would recommend using the product based on a scale of -100 to 100.
SportsEngine Overall NPS
| 55% | Promoters |
|---|---|
| 5% | Passives |
| 40% | Detractors |
SportsEngine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 53 | Jul 2022 | 53 |
Sep 2022 51 | Sep 2022 | 51 |
Nov 2022 48 | Nov 2022 | 48 |
Aug 2023 50 | Aug 2023 | 50 |
Nov 2023 40 | Nov 2023 | 40 |
Jan 2024 21 | Jan 2024 | 21 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 17 | Mar 2024 | 17 |
May 2024 17 | May 2024 | 17 |
Aug 2024 17 | Aug 2024 | 17 |
Feb 2025 17 | Feb 2025 | 17 |
Dec 2025 14 | Dec 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SportsEngine NPS by Gender
SportsEngine's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
SportsEngine's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
SportsEngine's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
SportsEngine NPS by Ethnicity
SportsEngine's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
SportsEngine NPS by Age
SportsEngine's NPS was rated -100 points by customers ages 18-25 and customers ages 56-60 on Comparably.
SportsEngine NPS by Usage
SportsEngine's NPS was rated the highest by customers who have used SportsEngine's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 18 | 2 to 5 Years | 18 |
5 to 10 Years 21 | 5 to 10 Years | 21 |
SportsEngine Customer Reviews
Out of the 3 SportsEngine customer reviews 0 were positive and 3 were constructive. SportsEngine customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
SportsEngine Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of SportsEngine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SportsEngine Customer Loyalty Score by Gender
Male customers rated SportsEngine's Customer Loyalty score 2% higher than Female customers.
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Male
42%
Yes
Female
40%
Yes
SportsEngine Customer Loyalty Score by Ethnicity
SportsEngine's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SportsEngine.
55
out of 100
Caucasian
46
out of 100
African American/Black
10
out of 100
Other
SportsEngine Customer Loyalty Score by Age
SportsEngine's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
46-50 40% | 46-50 | 40% |
56-60 64% | 56-60 | 64% |
SportsEngine Customer Loyalty Score by Usage
SportsEngine's Customer Loyalty score was rated the highest by customers who have used SportsEngine's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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SportsEngine Customer Loyalty Score by Industry
SportsEngine's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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SportsEngine Product Quality
2.8/5
SportsEngine has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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SportsEngine Product Information
SportsEngine serves markets in the United States and Canada. SportsEngine supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
SportsEngine’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SportsEngine's product the highest. Reviewers from the Accounting industry rated SportsEngine the lowest at 1.5.
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Registration Software
Club Management Software
Sports League Software
Quick Insights into SportsEngine Product Quality
SportsEngine's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Other customers.
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Ranked SportsEngine Product Quality the Highest
Ranked SportsEngine Product Quality the Lowest
SportsEngine Product Quality Score by Gender
SportsEngine's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
SportsEngine Product Quality Score by Ethnicity
SportsEngine's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SportsEngine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
SportsEngine Product Quality Score by Age
SportsEngine's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SportsEngine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
SportsEngine Product Quality Score by Usage
SportsEngine's Product Quality score was rated the highest by customers who have used SportsEngine's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SportsEngine Product Quality Score by Industry
SportsEngine's Product Quality score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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SportsEngine Pricing
SportsEngine ROI & Value For Money
2.7/5
SportsEngine has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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SportsEngine Pricing Plans
SportsEngine has a pricing structure that accommodates small and medium businesses. Starting from $69/month, SportsEngine uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sports & Entertainment industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from SportsEngine.
Who Uses SportsEngine?
Small Businesses
Medium Businesses
Quick Insights into SportsEngine ROI
SportsEngine's ROI score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked SportsEngine ROI the Highest
Ranked SportsEngine ROI the Lowest
SportsEngine ROI Score by Gender
SportsEngine's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
SportsEngine ROI Score by Ethnicity
SportsEngine's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SportsEngine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
SportsEngine ROI Score by Age
SportsEngine's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SportsEngine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
SportsEngine ROI Score by Usage
SportsEngine's ROI score was rated 1.5 stars by customers who have used SportsEngine's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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SportsEngine ROI Score by Industry
SportsEngine's ROI score was rated the highest by Sports & Entertainment industry customers, and the lowest by Tech industry customers.
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SportsEngine Customer Satisfaction (CSAT)
SportsEngine Customer Satisfaction (CSAT) Score
24 / 100
SportsEngine has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SportsEngine Customer Satisfaction
SportsEngine's Customer Satisfaction score was rated highest by customers who have used SportsEngine's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked SportsEngine Customer Satisfaction the Highest
Ranked SportsEngine Customer Satisfaction the Lowest
SportsEngine Customer Satisfaction Score by Gender
SportsEngine's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
SportsEngine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SportsEngine's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to Other
SportsEngine's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
SportsEngine Customer Satisfaction Score by Age
SportsEngine's Customer Satisfaction score was rated 0 points by customers ages 46-50 and customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% |
SportsEngine Customer Satisfaction Score by Usage
SportsEngine's Customer Satisfaction score was rated 0 points by customers who have used SportsEngine's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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SportsEngine Customer Service
1.8/5
SportsEngine has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About SportsEngine's Customer Service
Address
807 Broadway Street NE, Suite 300, Minneapolis, MN 55413
Website
https://www.sportsengine.com/
Phone Number
(888) 379-1035
SportsEngine's Social Links
Quick Insights into SportsEngine Customer Service
SportsEngine's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked SportsEngine Customer Service the Highest
Ranked SportsEngine Customer Service the Lowest
SportsEngine Customer Service Score by Gender
SportsEngine's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
SportsEngine Customer Service Score by Ethnicity
SportsEngine's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SportsEngine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
SportsEngine Customer Service Score by Age
SportsEngine's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SportsEngine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
SportsEngine Customer Service Score by Usage
SportsEngine's Customer Service score was rated 1.5 stars by customers who have used SportsEngine's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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SportsEngine Customer Service Score by Industry
SportsEngine's Customer Service score was rated 1.5 stars by both Arts and Entertainment and Tech industry customers.
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SportsEngine as an Employer
Consumer vs. Employees
SportsEngine scored a 15 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of SportsEngine would recommend the brand to a friend. ENPS measures how likely SportsEngine employees would recommend working at SportsEngine to a friend.
Net Promoter Score
15
NPS Score
| 55% | Promoters |
|---|---|
| 5% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
