7
NPS
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SpotHero
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About SpotHero's Brand
SpotHero is a parking reservation service that helps drivers reserve parking spots with convenient garages, lots and valets.
Brand at a Glance
57%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
SpotHero CMO
Chris Stevens
Chris Stevens serves as the CMO of SpotHero. Chris started at SpotHero in February of 2019. Chris currently resides in the Greater Chicago Area.
SpotHero NPS
SpotHero's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether SpotHero's customers would recommend using the product based on a scale of -100 to 100.
SpotHero Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
SpotHero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 0 | Aug 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Jan 2021 -25 | Jan 2021 | -25 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 29 | Jun 2021 | 29 |
Sep 2021 27 | Sep 2021 | 27 |
Jan 2022 17 | Jan 2022 | 17 |
Mar 2022 8 | Mar 2022 | 8 |
Jun 2023 -1 | Jun 2023 | -1 |
Mar 2024 6 | Mar 2024 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpotHero NPS by Gender
Female customers rated SpotHero's NPS 59 points higher than Male customers.
Male
-34
SpotHero's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
25
SpotHero's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
SpotHero NPS by Ethnicity
SpotHero's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
SpotHero NPS by Age
SpotHero's NPS was rated -100 points by customers ages 26-30 on Comparably.
SpotHero Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of SpotHero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpotHero Customer Loyalty Score by Gender
Male customers rated SpotHero's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SpotHero.
Male
40%
Yes
Female
33%
Yes
SpotHero Customer Loyalty Score by Ethnicity
SpotHero's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SpotHero.
46
out of 100
Caucasian
SpotHero Customer Loyalty Score by Age
SpotHero's Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SpotHero.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
SpotHero Customer Loyalty Score by Industry
SpotHero's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SpotHero Product Quality
3.5/5
SpotHero has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotHero's overall Product Quality score rated by its users and customers.
SpotHero Product Information
SpotHero’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SpotHero's product the highest.
- Website
- http://www.spothero.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Mobile App
SaaS
Quick Insights into SpotHero Product Quality
SpotHero's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SpotHero's Product Quality.
Ranked SpotHero Product Quality the Highest
Ranked SpotHero Product Quality the Lowest
SpotHero Product Quality Score by Gender
Female customers rated SpotHero's Product Quality score 2.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SpotHero.
Male
1.6/5
Female
3.9/5
SpotHero Product Quality Score by Ethnicity
SpotHero's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SpotHero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
SpotHero Product Quality Score by Age
SpotHero's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SpotHero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
SpotHero Product Quality Score by Industry
SpotHero's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SpotHero Pricing
SpotHero ROI & Value For Money
3.3/5
SpotHero has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotHero's overall ROI score rated by its users and customers.
SpotHero Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SpotHero ROI
SpotHero's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked SpotHero ROI the Highest
Ranked SpotHero ROI the Lowest
SpotHero ROI Score by Gender
Female customers rated SpotHero's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SpotHero.
Male
1.6/5
Female
2.4/5
SpotHero ROI Score by Ethnicity
SpotHero's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SpotHero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
SpotHero ROI Score by Age
SpotHero's ROI score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SpotHero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
SpotHero ROI Score by Industry
SpotHero's ROI score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SpotHero Customer Satisfaction (CSAT)
SpotHero Customer Satisfaction (CSAT) Score
83 / 100
SpotHero has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SpotHero Customer Service
3.6/5
SpotHero has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotHero's overall Customer Service score rated by its users and customers.
About SpotHero's Customer Service
Address
125 S Clark St, Suite 1300, Chicago, IL 60603
Website
http://www.spothero.com
Phone Number
1-312-566-7768
SpotHero's Social Links
Quick Insights into SpotHero Customer Service
SpotHero's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SpotHero's Customer Service score.
Ranked SpotHero Customer Service the Highest
Ranked SpotHero Customer Service the Lowest
SpotHero Customer Service Score by Gender
Female customers rated SpotHero's Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SpotHero.
Male
2.1/5
Female
3.7/5
SpotHero Customer Service Score by Ethnicity
SpotHero's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SpotHero.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
SpotHero Customer Service Score by Age
SpotHero's Customer Service score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SpotHero.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
SpotHero Customer Service Score by Industry
SpotHero's Customer Service score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SpotHero as an Employer
4.7/5
SpotHero has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SpotHero scored a 7 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of SpotHero would recommend the brand to a friend. ENPS measures how likely SpotHero employees would recommend working at SpotHero to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 77% | Promoters |
|---|---|
| 17% | Passive |
| 6% | Detractors |
