100
NPS
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Brand Page
Spotlight
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About Spotlight's Brand
Spotlight is the go-to technology resource for organizing and enhancing the photos and videos around digital platforms and mobile apps
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Spotlight NPS
Spotlight's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Spotlight's customers would recommend using the product based on a scale of -100 to 100.
Spotlight Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Spotlight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spotlight Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Spotlight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spotlight Product Quality
4/5
Spotlight has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Spotlight's overall Product Quality score rated by its users and customers.
Spotlight Product Information
Spotlight’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.myspotlight.me
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
Mobile App
Sports & Entertainment
Spotlight Pricing
Spotlight ROI & Value For Money
4.5/5
Spotlight has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spotlight's overall ROI score rated by its users and customers.
Spotlight Customer Satisfaction (CSAT)
Spotlight Customer Satisfaction (CSAT) Score
100 / 100
Spotlight has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spotlight Customer Service
4.5/5
Spotlight has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spotlight's overall Customer Service score rated by its users and customers.
About Spotlight's Customer Service
Address
79 Madison Avenue, 2nd Floor, New York City, NY
Website
http://www.myspotlight.me
Phone Number
(845)558-6535
Consumer vs. Employees
Spotlight scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Spotlight would recommend the brand to a friend. ENPS measures how likely Spotlight employees would recommend working at Spotlight to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
