100
NPS
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sprague resources
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About sprague resources' Brand
Sprague provides businesses, municipalities and intermediaries differentiated and customized solutions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
sprague resources NPS
sprague resources's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether sprague resources's customers would recommend using the product based on a scale of -100 to 100.
sprague resources Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
sprague resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
sprague resources Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of sprague resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
sprague resources Product Quality
5/5
sprague resources has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock sprague resources' overall Product Quality score rated by its users and customers.
sprague resources Product Information
sprague resources’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Energy
sprague resources Pricing
sprague resources ROI & Value For Money
4/5
sprague resources has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock sprague resources' overall ROI score rated by its users and customers.
sprague resources Customer Satisfaction (CSAT)
sprague resources Customer Satisfaction (CSAT) Score
100 / 100
sprague resources has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
sprague resources Customer Service
4/5
sprague resources has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock sprague resources' overall Customer Service score rated by its users and customers.
About sprague resources's Customer Service
Address
185 International Drive, Portsmouth, NH
Website
http://www.spragueenergy.com/
Phone Number
800-225-1560
sprague resources as an Employer
3.9/5
sprague resources has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
sprague resources scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of sprague resources would recommend the brand to a friend. ENPS measures how likely sprague resources employees would recommend working at sprague resources to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
