-17
NPS
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Spreedly
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About Spreedly's Brand
Spreedly is a cloud-based credit card vault that allows users to work with multiple payment gateways simultaneously.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Spreedly NPS
Spreedly's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Spreedly's customers would recommend using the product based on a scale of -100 to 100.
Spreedly Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Spreedly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Jan 2023 0 | Jan 2023 | 0 |
Jan 2024 -17 | Jan 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spreedly Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Spreedly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spreedly Product Quality
3/5
Spreedly has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spreedly's overall Product Quality score rated by its users and customers.
Spreedly Product Information
Spreedly’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://spreedly.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
FinTech
Mobile App
SaaS
Spreedly Pricing
Spreedly ROI & Value For Money
2.7/5
Spreedly has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Spreedly's overall ROI score rated by its users and customers.
Spreedly Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spreedly Customer Service
3.2/5
Spreedly has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Spreedly's overall Customer Service score rated by its users and customers.
About Spreedly's Customer Service
Address
116 West Main St, Suite 2, Durham, NC 27701
Website
http://spreedly.com
Phone Number
(919) 432-5008
Spreedly as an Employer
3.2/5
Spreedly has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Spreedly scored a -17 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Spreedly would recommend the brand to a friend. ENPS measures how likely Spreedly employees would recommend working at Spreedly to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 59% | Promoters |
|---|---|
| 6% | Passive |
| 35% | Detractors |
