-100
NPS
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Spring Inc.
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About Spring Inc. Brand
Brand at a Glance
1.5/5
Product Quality
1.5/5
Pricing
Spring Inc. NPS
Spring Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Spring Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Spring Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Spring Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spring Inc. Product Quality
1.5/5
Spring Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Spring Inc. Product Information
Spring Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.shopspring.com/
- Company Size
- 51-200 Employees
Industry
Tech
Internet
Spring Inc. Pricing
Spring Inc. ROI & Value For Money
1.5/5
Spring Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Spring Inc. as an Employer
3.4/5
Spring Inc. has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Spring Inc. scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Spring Inc. would recommend the brand to a friend. ENPS measures how likely Spring Inc. employees would recommend working at Spring Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
