28
NPS
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Brand Page
Springboard
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About Springboard's Brand
Springboard is an online learning platform that prepares students for the tech industry’s most in-demand careers with comprehensive, mentor-led online programs in software engineering, data science, cybersecurity, UI/UX design, and more.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Springboard NPS
Springboard's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Springboard's customers would recommend using the product based on a scale of -100 to 100.
Springboard Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Springboard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 34 | Jul 2022 | 34 |
Sep 2022 43 | Sep 2022 | 43 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 55 | Nov 2022 | 55 |
Feb 2023 40 | Feb 2023 | 40 |
Apr 2024 27 | Apr 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Springboard NPS by Usage
Springboard's NPS was rated 34 points by customers who have used Springboard's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Springboard Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Springboard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Springboard Customer Loyalty Score by Usage
Springboard's Customer Loyalty score was rated 100% by customers who have used Springboard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Springboard Product Quality
3.6/5
Springboard has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Springboard Product Information
Springboard’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.springboard.com
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into Springboard Product Quality
Springboard's Product Quality score was rated highest by customers who have used Springboard's products/services for Less than 1 Year.
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Ranked Springboard Product Quality the Highest
Springboard Product Quality Score by Usage
Springboard's Product Quality score was rated 3.5 stars by customers who have used Springboard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Springboard Pricing
Springboard ROI & Value For Money
3.7/5
Springboard has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Springboard ROI
Springboard's ROI score was rated highest by customers who have used Springboard's products/services for Less than 1 Year.
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Ranked Springboard ROI the Highest
Springboard ROI Score by Usage
Springboard's ROI score was rated 3.5 stars by customers who have used Springboard's products/services for Less than 1 Year.
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Springboard Customer Satisfaction (CSAT)
Springboard Customer Satisfaction (CSAT) Score
76 / 100
Springboard has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Springboard Customer Satisfaction
Springboard's Customer Satisfaction score was rated highest by customers who have used Springboard's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Springboard's Customer Satisfaction.
Ranked Springboard Customer Satisfaction the Highest
Springboard Customer Satisfaction Score by Usage
Springboard's Customer Satisfaction score was rated 67 points by customers who have used Springboard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Springboard Customer Service
3.6/5
Springboard has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Springboard's Customer Service
Address
Springboard, Ste 1100 22 Battery Street,, San Francisco, CA 94111
Website
https://www.springboard.com
Springboard's Social Links
Quick Insights into Springboard Customer Service
Springboard's Customer Service score was rated highest by customers who have used Springboard's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Springboard's Customer Service score.
Ranked Springboard Customer Service the Highest
Springboard Customer Service Score by Usage
Springboard's Customer Service score was rated 3.5 stars by customers who have used Springboard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Springboard as an Employer
4.6/5
Springboard has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Springboard scored a 28 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Springboard would recommend the brand to a friend. ENPS measures how likely Springboard employees would recommend working at Springboard to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 63% | Promoters |
|---|---|
| 27% | Passive |
| 10% | Detractors |
