35
NPS
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Brand Page
SpringCM
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About SpringCM's Brand
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
SpringCM NPS
SpringCM's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether SpringCM's customers would recommend using the product based on a scale of -100 to 100.
SpringCM Overall NPS
| 61% | Promoters |
|---|---|
| 13% | Passives |
| 26% | Detractors |
SpringCM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Feb 2021 38 | Feb 2021 | 38 |
Dec 2021 34 | Dec 2021 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpringCM NPS by Usage
SpringCM's NPS was rated the highest by customers who have used SpringCM's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
SpringCM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SpringCM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpringCM Product Quality
4.1/5
SpringCM has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SpringCM's overall Product Quality score rated by its users and customers.
SpringCM Product Information
SpringCM serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. SpringCM supports Web devices and offers products for small, medium, and large sized businesses.
SpringCM’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.springcm.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
Languages Supported
English
Product Type
Contract Management Software
Content Management System (CMS) Software
SpringCM Pricing
SpringCM ROI & Value For Money
4.2/5
SpringCM has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SpringCM's overall ROI score rated by its users and customers.
SpringCM Pricing Plans
SpringCM has a pricing structure that accommodates small, medium, and large businesses. Starting from $39/month, SpringCM uses a subscription model and offers the following: Enterprise: $79 per user/per month and All SpringCM contracts billed annually.. For the users that are not ready to commit yet, SpringCM also offers a free trial.
Who Uses SpringCM?
Small Businesses
Medium Businesses
Large Enterprises
SpringCM Customer Service
4.2/5
SpringCM has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SpringCM's overall Customer Service score rated by its users and customers.
About SpringCM's Customer Service
Address
180 N LaSalle St, Fl 6th, 60601
Website
https://www.springcm.com
Phone Number
(312) 881-2026
SpringCM's Social Links
SpringCM as an Employer
2.6/5
SpringCM has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SpringCM scored a 35 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of SpringCM would recommend the brand to a friend. ENPS measures how likely SpringCM employees would recommend working at SpringCM to a friend.
Net Promoter Score
35
NPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
