-28
NPS
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SprintRay
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About SprintRay's Brand
SprintRay is the #1 in-office 3D printing system in dental and an established leader in digital dentistry–combining user-friendly design with highly functional tools for in-office production. 2020 saw the release of the transformational Cloud Design and Protect a Smile initiatives, creating a Frictionless Workflow for clinicians. The company sets itself apart with total alignment around one goal: to help dental professionals use 3D printing to transform dentistry.
Brand at a Glance
34%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
SprintRay NPS
SprintRay's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether SprintRay's customers would recommend using the product based on a scale of -100 to 100.
SprintRay Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
SprintRay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -66 | Apr 2022 | -66 |
Jun 2022 -25 | Jun 2022 | -25 |
Oct 2022 -17 | Oct 2022 | -17 |
Jun 2024 -29 | Jun 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SprintRay Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of SprintRay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SprintRay Product Quality
3/5
SprintRay has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock SprintRay's overall Product Quality score rated by its users and customers.
SprintRay Product Information
SprintRay’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://sprintray.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
SprintRay Pricing
SprintRay ROI & Value For Money
2.6/5
SprintRay has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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SprintRay Customer Satisfaction (CSAT)
SprintRay Customer Satisfaction (CSAT) Score
43 / 100
SprintRay has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SprintRay Customer Service
2.7/5
SprintRay has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About SprintRay's Customer Service
Address
2705 Media Center Drive Suite #100A, Glendale, CA 90065
Website
https://sprintray.com
SprintRay's Social Links
SprintRay as an Employer
4.6/5
SprintRay has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SprintRay scored a -28 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of SprintRay would recommend the brand to a friend. ENPS measures how likely SprintRay employees would recommend working at SprintRay to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 72% | Promoters |
|---|---|
| 12% | Passive |
| 16% | Detractors |
