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NPS
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Spyder Active Sports
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About Spyder Active Sports' Brand
Spyder is one of the largest winter sports brands in the world.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Spyder Active Sports NPS
Spyder Active Sports's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Spyder Active Sports's customers would recommend using the product based on a scale of -100 to 100.
Spyder Active Sports Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Spyder Active Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2023 100 | May 2023 | 100 |
Aug 2024 33 | Aug 2024 | 33 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spyder Active Sports Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Spyder Active Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spyder Active Sports Product Quality
3/5
Spyder Active Sports has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spyder Active Sports' overall Product Quality score rated by its users and customers.
Spyder Active Sports Product Information
Spyder Active Sports’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.spyder.com/
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Sports & Entertainment
Spyder Active Sports Pricing
Spyder Active Sports ROI & Value For Money
2.8/5
Spyder Active Sports has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Spyder Active Sports Customer Satisfaction (CSAT)
Spyder Active Sports Customer Satisfaction (CSAT) Score
33 / 100
Spyder Active Sports has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spyder Active Sports Customer Service
2.8/5
Spyder Active Sports has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Spyder Active Sports' overall Customer Service score rated by its users and customers.
About Spyder Active Sports's Customer Service
Address
4740 Walnut Street, Boulder, CO 80301
Website
http://www.spyder.com/
Phone Number
1(844)977-9337
Spyder Active Sports as an Employer
2.5/5
Spyder Active Sports has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Spyder Active Sports scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Spyder Active Sports would recommend the brand to a friend. ENPS measures how likely Spyder Active Sports employees would recommend working at Spyder Active Sports to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
