-100
NPS
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Squire Patton Boggs
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About Squire Patton Boggs' Brand
Squire Patton Boggs has come together to combine the strength, influence and resources of Squire Sanders and Patton Boggs.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Squire Patton Boggs NPS
Squire Patton Boggs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Squire Patton Boggs's customers would recommend using the product based on a scale of -100 to 100.
Squire Patton Boggs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Squire Patton Boggs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Squire Patton Boggs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Squire Patton Boggs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Squire Patton Boggs Product Quality
3.7/5
Squire Patton Boggs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Squire Patton Boggs' overall Product Quality score rated by its users and customers.
Squire Patton Boggs Product Information
Squire Patton Boggs’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Government & Legal
Squire Patton Boggs Pricing
Squire Patton Boggs ROI & Value For Money
3.5/5
Squire Patton Boggs has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Squire Patton Boggs' overall ROI score rated by its users and customers.
Squire Patton Boggs Customer Satisfaction (CSAT)
Squire Patton Boggs Customer Satisfaction (CSAT) Score
50 / 100
Squire Patton Boggs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Squire Patton Boggs Customer Service
3.5/5
Squire Patton Boggs has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Squire Patton Boggs' overall Customer Service score rated by its users and customers.
About Squire Patton Boggs's Customer Service
Address
4900 Key Tower 127 Public Square, Cleveland, OH
Website
http://www.squirepattonboggs.com/
Phone Number
(202) 457-6000
Consumer vs. Employees
Squire Patton Boggs scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Squire Patton Boggs would recommend the brand to a friend. ENPS measures how likely Squire Patton Boggs employees would recommend working at Squire Patton Boggs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
