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NPS
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SR Technics
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About SR Technics' Brand
SR Technics provides technical solutions for airlines worldwide.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
SR Technics NPS
SR Technics's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether SR Technics's customers would recommend using the product based on a scale of -100 to 100.
SR Technics Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
SR Technics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
Dec 2023 -29 | Dec 2023 | -29 |
Aug 2024 -13 | Aug 2024 | -13 |
May 2025 -11 | May 2025 | -11 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SR Technics Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SR Technics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SR Technics Product Quality
3.8/5
SR Technics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SR Technics' overall Product Quality score rated by its users and customers.
SR Technics Product Information
SR Technics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.srtechnics.com/
- Company Size
- 1,001-5,000 Employees
SR Technics Pricing
SR Technics ROI & Value For Money
3.7/5
SR Technics has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SR Technics Customer Satisfaction (CSAT)
SR Technics Customer Satisfaction (CSAT) Score
80 / 100
SR Technics has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SR Technics Customer Service
3.6/5
SR Technics has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SR Technics' overall Customer Service score rated by its users and customers.
About SR Technics's Customer Service
Address
Switzerland
Website
http://www.srtechnics.com/
Phone Number
+41 58 688 50 74
SR Technics as an Employer
4.2/5
SR Technics has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SR Technics scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of SR Technics would recommend the brand to a friend. ENPS measures how likely SR Technics employees would recommend working at SR Technics to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
