34
NPS
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SRA International
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About SRA International's Brand
SRA is dedicated to solving complex problems of global significance for clients in national security and civil government and global
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
SRA International NPS
SRA International's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SRA International's customers would recommend using the product based on a scale of -100 to 100.
SRA International Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SRA International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SRA International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SRA International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SRA International Product Quality
5/5
SRA International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SRA International's overall Product Quality score rated by its users and customers.
SRA International Product Information
SRA International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.sra.com
- Company Size
- 10,000+ Employees
Industry
Tech
Small Business Services
SRA International Pricing
SRA International ROI & Value For Money
3.7/5
SRA International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SRA International's overall ROI score rated by its users and customers.
SRA International Customer Satisfaction (CSAT)
SRA International Customer Satisfaction (CSAT) Score
100 / 100
SRA International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SRA International Customer Service
3.5/5
SRA International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SRA International's overall Customer Service score rated by its users and customers.
About SRA International's Customer Service
Address
4300 Fair Lakes Court, Fairfax, VA
Website
http://www.sra.com
Phone Number
7038031509
SRA International as an Employer
4.2/5
SRA International has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
SRA International scored a 34 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of SRA International would recommend the brand to a friend. ENPS measures how likely SRA International employees would recommend working at SRA International to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
