42
NPS
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Brand Page
SRG Global
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About SRG Global's Brand
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
SRG Global NPS
SRG Global's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether SRG Global's customers would recommend using the product based on a scale of -100 to 100.
SRG Global Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
SRG Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Mar 2023 20 | Mar 2023 | 20 |
May 2023 33 | May 2023 | 33 |
Aug 2025 43 | Aug 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SRG Global Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of SRG Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SRG Global Product Quality
3.7/5
SRG Global has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SRG Global's overall Product Quality score rated by its users and customers.
SRG Global Product Information
SRG Global’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.srgglobal.com/
- Company Size
- 5,001-10,000 Employees
Industry
Automotive and Transportation
SRG Global Pricing
SRG Global ROI & Value For Money
3.7/5
SRG Global has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SRG Global's overall ROI score rated by its users and customers.
SRG Global Customer Satisfaction (CSAT)
SRG Global Customer Satisfaction (CSAT) Score
40 / 100
SRG Global has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SRG Global Customer Service
3.8/5
SRG Global has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About SRG Global's Customer Service
Website
http://www.srgglobal.com/
SRG Global's Social Links
SRG Global as an Employer
4.3/5
SRG Global has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
SRG Global scored a 42 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of SRG Global would recommend the brand to a friend. ENPS measures how likely SRG Global employees would recommend working at SRG Global to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
