-46
NPS
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SRI International
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About SRI International's Brand
SRI International is a nonprofit, independent research center serving government and industry.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
SRI International NPS
SRI International's Net Promoter Score (NPS) is a -46 with 18% Promoters, 18% Passives, and 64% Detractors. Net Promoter Score tracks whether SRI International's customers would recommend using the product based on a scale of -100 to 100.
SRI International Overall NPS
| 18% | Promoters |
|---|---|
| 18% | Passives |
| 64% | Detractors |
SRI International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Nov 2023 -60 | Nov 2023 | -60 |
Mar 2024 -43 | Mar 2024 | -43 |
May 2024 -50 | May 2024 | -50 |
Oct 2024 -44 | Oct 2024 | -44 |
Sep 2025 -40 | Sep 2025 | -40 |
Oct 2025 -45 | Oct 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SRI International Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SRI International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SRI International Product Quality
3.2/5
SRI International has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SRI International's overall Product Quality score rated by its users and customers.
SRI International Product Information
SRI International’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.sri.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Non-Profit
AI, Big Data and Analytics
Enterprise
Government & Legal
SaaS
SRI International Pricing
SRI International ROI & Value For Money
3.5/5
SRI International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SRI International's overall ROI score rated by its users and customers.
SRI International Customer Satisfaction (CSAT)
SRI International Customer Satisfaction (CSAT) Score
57 / 100
SRI International has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SRI International Customer Service
3.7/5
SRI International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SRI International's Customer Service
Address
333 Ravenswood Avenue, Menlo Park, CA 94025-3493
Website
http://www.sri.com
Phone Number
(650) 859-2000
SRI International as an Employer
2.4/5
SRI International has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SRI International scored a -46 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of SRI International would recommend the brand to a friend. ENPS measures how likely SRI International employees would recommend working at SRI International to a friend.
Net Promoter Score
-46
NPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 5% | Promoters |
|---|---|
| 24% | Passive |
| 71% | Detractors |
