24
NPS
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Brand Page
SRP
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About SRP's Brand
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
SRP NPS
SRP's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether SRP's customers would recommend using the product based on a scale of -100 to 100.
SRP Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
SRP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Aug 2020 -33 | Aug 2020 | -33 |
Sep 2020 0 | Sep 2020 | 0 |
Mar 2021 -20 | Mar 2021 | -20 |
Mar 2022 0 | Mar 2022 | 0 |
Dec 2022 -15 | Dec 2022 | -15 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 11 | Apr 2023 | 11 |
Nov 2023 20 | Nov 2023 | 20 |
Feb 2024 9 | Feb 2024 | 9 |
Oct 2024 17 | Oct 2024 | 17 |
Jan 2026 23 | Jan 2026 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SRP Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of SRP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SRP Product Quality
3.5/5
SRP has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SRP Product Information
SRP’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.srp-nc.com/
- Company Size
- 1-10 Employees
Industry
Tech
SRP Pricing
SRP ROI & Value For Money
3.8/5
SRP has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SRP Customer Satisfaction (CSAT)
SRP Customer Satisfaction (CSAT) Score
71 / 100
SRP has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SRP Customer Service
4/5
SRP has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SRP's Customer Service
Address
Princeton, NJ
Website
http://www.srp-nc.com/
SRP as an Employer
2.4/5
SRP has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
SRP scored a 24 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of SRP would recommend the brand to a friend. ENPS measures how likely SRP employees would recommend working at SRP to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
