-34
NPS
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SRS
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About SRS' Brand
SRSsoft is the leader in productivity-enhancing EHR technology and services for high-performance physicians—with an unparalleled successful
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
SRS NPS
SRS's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether SRS's customers would recommend using the product based on a scale of -100 to 100.
SRS Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
SRS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -20 | May 2023 | -20 |
Jun 2025 -33 | Jun 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SRS Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of SRS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SRS Product Quality
3.7/5
SRS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SRS' overall Product Quality score rated by its users and customers.
SRS Product Information
SRS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://srssoft.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
SRS Pricing
SRS ROI & Value For Money
3.5/5
SRS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SRS' overall ROI score rated by its users and customers.
SRS Customer Satisfaction (CSAT)
SRS Customer Satisfaction (CSAT) Score
100 / 100
SRS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SRS Customer Service
3.5/5
SRS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SRS' overall Customer Service score rated by its users and customers.
About SRS's Customer Service
Address
155 Chestnut Ridge Road, Montvale, NJ
Website
http://srssoft.com
Phone Number
201-802-1300
SRS as an Employer
3.9/5
SRS has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SRS scored a -34 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of SRS would recommend the brand to a friend. ENPS measures how likely SRS employees would recommend working at SRS to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
