11
NPS
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SSE
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About SSE's Brand
SSE plc is a Scottish energy company headquartered in Perth, Scotland.
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
SSE NPS
SSE's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether SSE's customers would recommend using the product based on a scale of -100 to 100.
SSE Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
SSE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 7 | Oct 2022 | 7 |
Nov 2022 12 | Nov 2022 | 12 |
Dec 2022 7 | Dec 2022 | 7 |
Jan 2023 8 | Jan 2023 | 8 |
May 2023 5 | May 2023 | 5 |
Jul 2023 4 | Jul 2023 | 4 |
Sep 2023 2 | Sep 2023 | 2 |
Feb 2024 3 | Feb 2024 | 3 |
Mar 2024 7 | Mar 2024 | 7 |
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 8 | Sep 2024 | 8 |
Nov 2024 9 | Nov 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSE NPS by Gender
Male customers rated SSE's NPS 27 points higher than Female customers.
Male
-7
SSE's NPS was rated -7 by Male customers on Comparably.
31%
Promoters
31%
Passives
38%
Detractors
Female
-34
SSE's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
SSE NPS by Ethnicity
SSE's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
SSE NPS by Age
SSE's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
SSE NPS by Usage
SSE's NPS was rated the highest by customers who have used SSE's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -60 | Over 10 Years | -60 |
SSE Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of SSE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SSE Customer Loyalty Score by Gender
Female customers rated SSE's Customer Loyalty score 13% higher than Male customers.
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Male
72%
Yes
Female
85%
Yes
SSE Customer Loyalty Score by Ethnicity
SSE's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SSE.
82
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
SSE Customer Loyalty Score by Age
SSE's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
36-40 100% | 36-40 | 100% |
61-65 70% | 61-65 | 70% |
SSE Customer Loyalty Score by Usage
SSE's Customer Loyalty score was rated the highest by customers who have used SSE's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SSE Customer Loyalty Score by Industry
SSE's Customer Loyalty score was rated 100% by Tech industry customers.
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SSE Product Quality
3.2/5
SSE has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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SSE Product Information
SSE’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SSE's product the highest.
- Website
- http://sse.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into SSE Product Quality
SSE's Product Quality score was rated highest by customers who have used SSE's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked SSE Product Quality the Highest
Ranked SSE Product Quality the Lowest
SSE Product Quality Score by Gender
Male customers rated SSE's Product Quality score 2 stars higher than Female customers.
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Male
3.8/5
Female
1.8/5
SSE Product Quality Score by Ethnicity
SSE's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SSE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.4 | Other | 4.4 |
SSE Product Quality Score by Age
SSE's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SSE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.1 | 26-30 | 3.1 |
36-40 3.7 | 36-40 | 3.7 |
61-65 2 | 61-65 | 2 |
SSE Product Quality Score by Usage
SSE's Product Quality score was rated the highest by customers who have used SSE's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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SSE Product Quality Score by Industry
SSE's Product Quality score was rated 5 stars by Tech industry customers.
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SSE Pricing
SSE ROI & Value For Money
3.2/5
SSE has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SSE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SSE ROI
SSE's ROI score was rated highest by customers who have used SSE's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked SSE ROI the Highest
Ranked SSE ROI the Lowest
SSE ROI Score by Gender
Male customers rated SSE's ROI score 1.6 stars higher than Female customers.
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Male
3.3/5
Female
1.7/5
SSE ROI Score by Ethnicity
SSE's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SSE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.6 | Other | 3.6 |
SSE ROI Score by Age
SSE's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SSE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.8 | 26-30 | 2.8 |
36-40 3.3 | 36-40 | 3.3 |
61-65 1.6 | 61-65 | 1.6 |
SSE ROI Score by Usage
SSE's ROI score was rated the highest by customers who have used SSE's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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SSE ROI Score by Industry
SSE's ROI score was rated 4.2 stars by Tech industry customers.
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SSE Customer Satisfaction (CSAT)
SSE Customer Satisfaction (CSAT) Score
63 / 100
SSE has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SSE Customer Satisfaction
SSE's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used SSE's products/services for Over 10 Years.
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Ranked SSE Customer Satisfaction the Highest
Ranked SSE Customer Satisfaction the Lowest
SSE Customer Satisfaction Score by Gender
Female customers rated SSE's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SSE.
43 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
SSE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SSE's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SSE.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
SSE's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SSE.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
SSE Customer Satisfaction Score by Age
SSE's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SSE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
SSE Customer Satisfaction Score by Usage
SSE's Customer Satisfaction score was rated the highest by customers who have used SSE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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SSE Customer Service
3.1/5
SSE has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About SSE's Customer Service
Address
Saint Stephen, SC United States of America
Website
http://sse.com/
Phone Number
+44 1738 456000
Quick Insights into SSE Customer Service
SSE's Customer Service score was rated highest by customers who have used SSE's products/services for 5 to 10 Years, and rated lowest by customers who have used SSE's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SSE's Customer Service score.
Ranked SSE Customer Service the Highest
Ranked SSE Customer Service the Lowest
SSE Customer Service Score by Gender
Male customers rated SSE's Customer Service score 1.3 stars higher than Female customers.
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Male
3.2/5
Female
1.9/5
SSE Customer Service Score by Ethnicity
SSE's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SSE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.6 | Other | 3.6 |
SSE Customer Service Score by Age
SSE's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SSE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.8 | 26-30 | 2.8 |
36-40 3.4 | 36-40 | 3.4 |
61-65 1.8 | 61-65 | 1.8 |
SSE Customer Service Score by Usage
SSE's Customer Service score was rated the highest by customers who have used SSE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SSE Customer Service Score by Industry
SSE's Customer Service score was rated 4.5 stars by Tech industry customers.
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SSE as an Employer
3.0/5
SSE has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
SSE scored a 11 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of SSE would recommend the brand to a friend. ENPS measures how likely SSE employees would recommend working at SSE to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
