28
NPS
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SSENSE
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About SSENSE's Brand
SSENSE is an online platform that offers a range of luxury designer clothing for men and women.
Brand at a Glance
70%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
SSENSE NPS
SSENSE's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether SSENSE's customers would recommend using the product based on a scale of -100 to 100.
SSENSE Overall NPS
| 56% | Promoters |
|---|---|
| 16% | Passives |
| 28% | Detractors |
SSENSE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 37 | Jan 2023 | 37 |
Mar 2023 33 | Mar 2023 | 33 |
Jul 2023 24 | Jul 2023 | 24 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 28 | Feb 2024 | 28 |
Apr 2024 28 | Apr 2024 | 28 |
Aug 2024 30 | Aug 2024 | 30 |
Nov 2024 25 | Nov 2024 | 25 |
Feb 2025 27 | Feb 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSENSE NPS by Gender
Female customers rated SSENSE's NPS 20 points higher than Male customers.
Male
20
SSENSE's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
40
SSENSE's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
SSENSE NPS by Ethnicity
SSENSE's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
SSENSE Customer Reviews
Out of the 2 SSENSE customer reviews 2 were positive and 0 were constructive. SSENSE customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SSENSE Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of SSENSE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SSENSE Customer Loyalty Score by Gender
Male customers rated SSENSE's Customer Loyalty score 18% higher than Female customers.
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Male
82%
Yes
Female
64%
Yes
SSENSE Customer Loyalty Score by Ethnicity
SSENSE's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SSENSE.
100
out of 100
Caucasian
SSENSE Product Quality
4.1/5
SSENSE has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SSENSE Product Information
SSENSE’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.ssense.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into SSENSE Product Quality
SSENSE's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked SSENSE Product Quality the Highest
Ranked SSENSE Product Quality the Lowest
SSENSE Product Quality Score by Gender
Female customers rated SSENSE's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SSENSE.
Male
4.3/5
Female
4.4/5
SSENSE Product Quality Score by Ethnicity
SSENSE's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SSENSE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
SSENSE Pricing
SSENSE ROI & Value For Money
3.7/5
SSENSE has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into SSENSE ROI
SSENSE's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked SSENSE ROI the Highest
Ranked SSENSE ROI the Lowest
SSENSE ROI Score by Gender
Female customers rated SSENSE's ROI score 0.2 stars higher than Male customers.
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Male
4/5
Female
4.2/5
SSENSE ROI Score by Ethnicity
SSENSE's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SSENSE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
SSENSE Customer Satisfaction (CSAT)
SSENSE Customer Satisfaction (CSAT) Score
72 / 100
SSENSE has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
31%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SSENSE Customer Satisfaction
SSENSE's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked SSENSE Customer Satisfaction the Highest
Ranked SSENSE Customer Satisfaction the Lowest
SSENSE Customer Satisfaction Score by Gender
Female customers rated SSENSE's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SSENSE.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SSENSE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SSENSE's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SSENSE.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SSENSE Customer Service
3.9/5
SSENSE has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SSENSE's Customer Service
Website
https://www.ssense.com/
Quick Insights into SSENSE Customer Service
SSENSE's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked SSENSE Customer Service the Highest
Ranked SSENSE Customer Service the Lowest
SSENSE Customer Service Score by Gender
Female customers rated SSENSE's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SSENSE.
Male
4.1/5
Female
4.8/5
SSENSE Customer Service Score by Ethnicity
SSENSE's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SSENSE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
SSENSE as an Employer
3.6/5
SSENSE has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SSENSE scored a 28 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of SSENSE would recommend the brand to a friend. ENPS measures how likely SSENSE employees would recommend working at SSENSE to a friend.
Net Promoter Score
28
NPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 32% | Promoters |
|---|---|
| 27% | Passive |
| 41% | Detractors |
