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SSM Healthcare
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About SSM Healthcare's Brand

SSM Health Care Corporation, a catholic system, owns and operates acute care hospitals and nursing homes.

Brand at a Glance

74%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
SSM Healthcare CMO
  SSM Healthcare CMO

John Nguyen

John Nguyen serves as the Chief Marketing Officer for SSM Health. John started at SSM Health in June of 2018. John is based in the Greater St. Louis Area.

SSM Healthcare NPS

SSM Healthcare's Net Promoter Score (NPS) is a 0 with 48% Promoters, 4% Passives, and 48% Detractors. Net Promoter Score tracks whether SSM Healthcare's customers would recommend using the product based on a scale of -100 to 100.

SSM Healthcare Overall NPS

0
NPS
48%Promoters
4%Passives
48%Detractors
SSM Healthcare Overall NPS

SSM Healthcare NPS Trend

-100
-50
0
50
100
Sep 2020
-33
Sep 2020Sep 2020
Dec 2020
-20
Dec 2020Dec 2020
Feb 2021
0
Feb 2021Feb 2021
Mar 2021
-15
Mar 2021Mar 2021
Apr 2021
-9
Apr 2021Apr 2021
May 2021
0
May 2021May 2021
Jun 2021
8
Jun 2021Jun 2021
Jul 2021
19
Jul 2021Jul 2021
Aug 2021
10
Aug 2021Aug 2021
Nov 2021
-1
Nov 2021Nov 2021
Dec 2021
-1
Dec 2021Dec 2021
Jan 2022
0
Jan 2022Jan 2022

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SSM Healthcare NPS by Gender

Female customers rated SSM Healthcare's NPS 94 points higher than Male customers.

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Male

-60

SSM Healthcare's NPS was rated -60 by Male customers on Comparably.

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20%
Promoters
0%
Passives
80%
Detractors

Female

34

SSM Healthcare's NPS was rated 34 by Female customers on Comparably.

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67%
Promoters
0%
Passives
33%
Detractors

SSM Healthcare NPS by Ethnicity

SSM Healthcare's NPS was rated -34 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
-34
Caucasian-34

SSM Healthcare NPS by Age

SSM Healthcare's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of SSM Healthcare.
0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
36-4033%0%67%
Promoters
67%
Passives
0%
Detractors
33%
41-4567%0%33%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

SSM Healthcare NPS by Usage

SSM Healthcare's NPS was rated the highest by customers who have used SSM Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
1 to 2 Years
-60
1 to 2 Years-60
2 to 5 Years
34
2 to 5 Years34
Over 10 Years
20
Over 10 Years20

SSM Healthcare Customer Reviews

What can this brand most improve?
Management at the top on down
Review from Madison, WI / Male / Caucasian / 26-30

SSM Healthcare Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of SSM Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
SSM Healthcare Customer Loyalty

SSM Healthcare Customer Loyalty Score by Gender

Male customers rated SSM Healthcare's Customer Loyalty score 30% higher than Female customers.

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Male
100%
Yes
Female
70%
Yes

SSM Healthcare Customer Loyalty Score by Ethnicity

SSM Healthcare's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SSM Healthcare.
70
out of 100
Caucasian

SSM Healthcare Customer Loyalty Score by Age

SSM Healthcare's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SSM Healthcare.
0
20%
40%
60%
80%
100%
36-40
70%
36-4070%
41-45
100%
41-45100%
66+
70%
66+70%

SSM Healthcare Customer Loyalty Score by Usage

SSM Healthcare's Customer Loyalty score was rated the highest by customers who have used SSM Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years
46%
2 to 5 Years
100%
Over 10 Years
82%

SSM Healthcare Customer Loyalty Score by Industry

SSM Healthcare's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Healthcare, Hospitals and Medicine
78%

SSM Healthcare Product Quality

3/5

SSM Healthcare has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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SSM Healthcare Product Information

SSM Healthcare’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated SSM Healthcare's product the highest.

Website
http://ssmhc.com
Company Size
10,000+ Employees

Industry

Healthcare

Quick Insights into SSM Healthcare Product Quality

SSM Healthcare's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used SSM Healthcare's products/services for 1 to 2 Years.

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Ranked SSM Healthcare Product Quality the Highest

41-45
4.6
Female
4.1
Over 10 Years
3.9

Ranked SSM Healthcare Product Quality the Lowest

Male
2.7
66+
2.6
1 to 2 Years
2.2

SSM Healthcare Product Quality Score by Gender

Female customers rated SSM Healthcare's Product Quality score 1.4 stars higher than Male customers.

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Male

2.7/5

Female

4.1/5

SSM Healthcare Product Quality Score by Ethnicity

SSM Healthcare's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SSM Healthcare.
0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5

SSM Healthcare Product Quality Score by Age

SSM Healthcare's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SSM Healthcare.
0
1
2
3
4
5
36-40
2.8
36-402.8
41-45
4.6
41-454.6
66+
2.6
66+2.6

SSM Healthcare Product Quality Score by Usage

SSM Healthcare's Product Quality score was rated the highest by customers who have used SSM Healthcare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
2.2
2 to 5 Years
3.8
Over 10 Years
3.9

SSM Healthcare Product Quality Score by Industry

SSM Healthcare's Product Quality score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
3.7

SSM Healthcare Pricing

SSM Healthcare ROI & Value For Money

3.1/5

SSM Healthcare has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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SSM Healthcare Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into SSM Healthcare ROI

SSM Healthcare's ROI score was rated highest by customers who have used SSM Healthcare's products/services for 2 to 5 Years, and rated lowest by customers who have used SSM Healthcare's products/services for 1 to 2 Years.

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Ranked SSM Healthcare ROI the Highest

2 to 5 Years
4.3
Female
3.9
66+
3.8

Ranked SSM Healthcare ROI the Lowest

41-45
3.1
Male
2.8
1 to 2 Years
2.7

SSM Healthcare ROI Score by Gender

Female customers rated SSM Healthcare's ROI score 1.1 stars higher than Male customers.

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Male

2.8/5

Female

3.9/5

SSM Healthcare ROI Score by Ethnicity

SSM Healthcare's ROI score was rated 3.4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SSM Healthcare.
0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4

SSM Healthcare ROI Score by Age

SSM Healthcare's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of SSM Healthcare.
0
1
2
3
4
5
36-40
3.1
36-403.1
41-45
3.1
41-453.1
66+
3.8
66+3.8

SSM Healthcare ROI Score by Usage

SSM Healthcare's ROI score was rated the highest by customers who have used SSM Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years
2.7
2 to 5 Years
4.3
Over 10 Years
3.3

SSM Healthcare ROI Score by Industry

SSM Healthcare's ROI score was rated 3.2 stars by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Healthcare, Hospitals and Medicine
3.2

SSM Healthcare Customer Service

3.4/5

SSM Healthcare has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About SSM Healthcare's Customer Service

Address

477 North Lindbergh Boulevard, Saint Louis, MO 63141


Website

http://ssmhc.com


Phone Number

6083561568

Quick Insights into SSM Healthcare Customer Service

SSM Healthcare's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used SSM Healthcare's products/services for 1 to 2 Years.

Sign Up Sign Up to unlock insights into how customers have ranked SSM Healthcare's Customer Service score.

Ranked SSM Healthcare Customer Service the Highest

41-45
4.5
Female
4.1
2 to 5 Years
4

Ranked SSM Healthcare Customer Service the Lowest

66+
2.6
Male
2.5
1 to 2 Years
2.2

SSM Healthcare Customer Service Score by Gender

Female customers rated SSM Healthcare's Customer Service score 1.6 stars higher than Male customers.

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Male

2.5/5

Female

4.1/5

SSM Healthcare Customer Service Score by Ethnicity

SSM Healthcare's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SSM Healthcare.
0
1
2
3
4
5
Caucasian
2.3
Caucasian2.3

SSM Healthcare Customer Service Score by Age

SSM Healthcare's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SSM Healthcare.
0
1
2
3
4
5
36-40
3.1
36-403.1
41-45
4.5
41-454.5
66+
2.6
66+2.6

SSM Healthcare Customer Service Score by Usage

SSM Healthcare's Customer Service score was rated the highest by customers who have used SSM Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years
2.2
2 to 5 Years
4
Over 10 Years
3.9

SSM Healthcare Customer Service Score by Industry

SSM Healthcare's Customer Service score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
3.9

SSM Healthcare as an Employer

2.8/5

SSM Healthcare has a 2.8/5 stars for its overall company culture rated by their employees

  SSM Healthcare CEO
bottom
10%
CEO of SSM Healthcare

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SSM Healthcare scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of SSM Healthcare would recommend the brand to a friend. ENPS measures how likely SSM Healthcare employees would recommend working at SSM Healthcare to a friend.

Net Promoter Score

0
NPS Score
48%Promoters
4%Passive
48%Detractors

Employee Net Promoter Score

-23
eNPS Score
29%Promoters
19%Passive
52%Detractors

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