0
NPS
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SSP Manufacturing, Inc
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About SSP Manufacturing, Inc's Brand
SSP Manufacturing, Inc is a maker and distributer of manufacturing parts for the auto, pharmaceutical and industrial manufacturing market.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
SSP Manufacturing, Inc NPS
SSP Manufacturing, Inc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SSP Manufacturing, Inc's customers would recommend using the product based on a scale of -100 to 100.
SSP Manufacturing, Inc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SSP Manufacturing, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSP Manufacturing, Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SSP Manufacturing, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SSP Manufacturing, Inc Product Quality
2.7/5
SSP Manufacturing, Inc has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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SSP Manufacturing, Inc Product Information
SSP Manufacturing, Inc’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.sspseals.com
- Company Size
- 1-10 Employees
SSP Manufacturing, Inc Pricing
SSP Manufacturing, Inc ROI & Value For Money
2.5/5
SSP Manufacturing, Inc has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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SSP Manufacturing, Inc Customer Satisfaction (CSAT)
SSP Manufacturing, Inc Customer Satisfaction (CSAT) Score
50 / 100
SSP Manufacturing, Inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SSP Manufacturing, Inc Customer Service
2.5/5
SSP Manufacturing, Inc has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SSP Manufacturing, Inc's overall Customer Service score rated by its users and customers.
About SSP Manufacturing, Inc's Customer Service
Address
83 Spring Lane, Hackettstown, NJ 07840
Website
http://www.sspseals.com
Phone Number
1-908-852-3125
Consumer vs. Employees
SSP Manufacturing, Inc scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of SSP Manufacturing, Inc would recommend the brand to a friend. ENPS measures how likely SSP Manufacturing, Inc employees would recommend working at SSP Manufacturing, Inc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
